Tesco Technology
UX Researcher - Online Shopping (6 Months Fixed Term Contract)
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About the role
We’re looking for a skilled and versatile Midweight UX Researcher with a true passion for people to join our multidisciplinary team. This role is a 6 months maternity cover with possibility of extension.
As a Researcher at the UK’s largest supermarket, you’ll help discover new ways to improve the ways millions of people shop. You’ll uncover the how, why and when of customer needs, helping shape and validate solutions that make every stage of a customer’s shopping journey easier. You’ll get to grips with balancing business goals and user expectations, generating research that helps tackle both. And you’ll work together with a team of true experts to overcome every challenge.
Audiences don't get bigger or more diverse than this. We have 11 million active app users and over 1 million online grocery orders a week. So, you’ll need a big appetite for research methodologies. That includes qualitative and quantitate research, customer interviews and data synthesis.
Compassion mixed with insight and collaboration is the recipe for successful research. So, you’ll be learning from and collaborating with the finest researchers, UX and UI designers, UX writers, service designers, data and analytics experts, product managers and developers.
Our signature dish is our research library, so you'll need experience working with big data sets and sophisticated reports.
Responsibilities
You will be responsible for:
- Designing and conducting user-centred research to deliver data-driven insights and recommendations across a variety of products and projects.
- Developing research briefs, defining study plans and timelines, conducting qualitative and quantitative research, analysing findings, and presenting actionable insights to stakeholders.
- Partnering with UX designers, product owners, and cross-functional teams to understand business priorities and user needs.
- Applying a range of UX research methodologies to inform design decisions and improve user experiences.
- Sharing research knowledge, best practices, and insights to help advance UX and UI research capabilities across the organisation.
- Supporting project and workflow management by prioritising activities, identifying risks and opportunities, improving communication, and ensuring effective resource allocation.
- Promoting and championing UX research standards and best practices throughout the team.
- Identifying and resolving operational challenges, including coordinating research activities and managing research facilities and resources.
- Raising the profile and impact of the UX Research team by showcasing successes and demonstrating the value of research to stakeholders.
- Coordinating team meetings, maintaining research tools and documentation, developing playbooks, and supporting the onboarding of new team members.
- Building and maintaining effective relationships with external partners and vendors.
- Upholding the Business Code of Conduct by acting with integrity, professionalism, and due diligence at all times.
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Requirements
- Proven knowledge of UX research methodology and practices
- Hands-on experience with a range of qualitative and quantitative research methods and techniques, such as usability testing, ethnography, contextual enquiry, creation of user personas, journey mapping, surveys, competitor analysis and heuristics.
- An understanding of user-centred design principles and their application to interface and service design.
What’s in it for you?
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
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- Annual bonus scheme of up to 20% of base salary.
- Holiday starting at 25 days plus a personal day (plus Bank holidays).
- Private medical insurance.
- 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
The above information is a shortened summary, refer to our policies for full details
About Us
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.
At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.
We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.
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