Oliver Bernard
UX ResOps
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UX Research Operations Specialist
Manchester (Hybrid – 3 days in the office, 2 days remote)
£50,000–£55,000 + excellent benefits
We're partnering with a leading UK financial services organisation to recruit a UX Research Operations Specialist. This is an exciting opportunity to shape and scale Research Operations within a growing UX function, helping researchers work more efficiently while embedding best practice, governance and operational excellence.
The Role
You'll play a pivotal role in enabling high-quality UX Research by improving the systems, processes and tools that support it. Working closely with UX Researchers, Product, Design and cross-functional stakeholders, you'll help build scalable research operations across the organisation.
Key Responsibilities
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- Optimise UX research workflows and operational processes.
- Manage research tools, repositories and documentation.
- Coordinate participant recruitment, scheduling and governance.
- Drive the adoption of AI and automation to improve research efficiency.
- Ensure compliance with GDPR and research governance standards.
- Improve collaboration across Product, Design, Engineering and business teams.
- Track operational metrics and continuously improve ResearchOps maturity.
About You
We're looking for someone with experience in UX Research Operations, UX Research, Product Operations, Service Design or a similar role, with:
- Experience improving research operations, tooling or governance.
- Strong stakeholder management and organisational skills.
- Knowledge of UX research methods, participant management and repositories.
- Experience with tools such as Dovetail, UserTesting, Maze, Qualtrics or similar.
- A passion for operational excellence, continuous improvement and emerging AI technologies.
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What's on Offer
- Hybrid working (Manchester)
- Salary of £50,000–£55,000
- Competitive pension
- Private medical insurance
- Generous annual leave
- Flexible benefits package
- The opportunity to shape and mature a Research Operations function within a collaborative product environment.
If you're passionate about enabling research teams to deliver better customer outcomes through exceptional operations, we'd love to hear from you. Apply now or get in touch for a confidential conversation.
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