ELEMIS
UX/UI Researcher - CRO & Optimisation (12 month FTC Mat Cover)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Department: IT Business Core Systems
Location: Head Office, London
Description
Our UX/UI Global Researcher puts the customer first by combining customer research, conversion optimisation, behavioural analytics, and management of our CRO agency partnership across ELEMIS UK and US ecommerce.
This role is accountable for the direction, prioritisation, governance, and continuity of ELEMIS's CRO programme across the UK and US, supporting a sizable ecommerce business. It brings together customer research, behavioural, and commercial data and agency delivery to drive customer-led decisions and support ELEMIS's journey towards unified commerce.
This is a hands-on role for someone who can work independently, set the experimentation direction, and turn focused research and analysis into action.
What You Will Do
CRO Agency and Roadmap
- Own the experimentation strategy and roadmap, using customer, performance, and business insight to prioritise work.
- Direct the CRO agency, challenge proposals, and monitor delivery, quality, value, and utilisation, escalating risks as needed.
- Configure straightforward AB Tasty tests, lead business UAT, and coordinate the relevant people for QA.
- Make go/no-go recommendations and ensure each experiment has a clear hypothesis, measurement plan, and decision.
Behavioural and Commercial Insight
- Use Contentsquare, GA4, AB Tasty, and commercial data to diagnose customer friction and performance changes across markets, channels, devices, and key page types.
- Monitor post-replatform performance and explain what changed, the likely drivers, and the recommended action.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Customer Research
- Plan focused research using usability and prototype testing, customer interviews, card sorting, on-site surveys, and session replay.
- Combine qualitative and quantitative evidence, competitor context, and cross-market differences into clear recommendations.
Optimisation Delivery
- Identify opportunities across key journeys and work with the UX/UI Lead, product managers, and engineering to move improvements into delivery.
- Create straightforward tests in AB Tasty where appropriate.
Stakeholder Communication
- Involve ecommerce, brand, product, and design in prioritisation.
- Present clear, evidence-based recommendations and share customer and performance insight across the business to support unified commerce.
Research Knowledge
- Maintain the insight repository, experiment record, and key decisions so teams can reuse what has already been learned and avoid repeating work.
What We Are Looking For
- Strong experience in ecommerce CRO or digital optimisation, with practical experience planning and conducting UX research, ideally in D2C / B2C retail.
- Hands-on experience owning experimentation roadmaps and running tests in AB Tasty or a comparable platform, including hypothesis design, measurement, business UAT, and QA coordination. Direct AB Tasty experience is strongly preferred.
- Confidence using behavioural analytics tools such as Contentsquare alongside GA4.
- Experience combining qualitative research and quantitative evidence into one recommendation.
- Experience managing a CRO, research, or analytics agency.
- Commercial judgement and a clear understanding of ecommerce funnels, priorities, and conversion.
- Strong stakeholder management.
- Ability to work independently and prioritise effectively.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer You
- We operate a Hybrid working model which means working any three days in our Baker Street (London) Head Office and two days working from home. We also operate with flexible working hours, which means core hours are between 10am - 4pm.
- 27 days holiday per year.
- Additional day off for your Birthday!
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian, and more).
- Annual Bonus.
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance, and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Healthcare Cash Plan (with Dental).
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location