MSD
Vaccines Account Manager - South East & South West England
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Job Description
Role Overview
The Vaccines Account Manager is a key customer-facing role accountable for regional and local pull-through of National Immunisation Programmes (NIPs) and supporting optimal uptake of priority vaccines. The Vaccine Account Managers will support the Vaccines & Public Health Business Unit in improving vaccination coverage rates and reducing health inequalities through engaging key stakeholders across both primary (e.g. school immunisers, GP practices) and secondary care settings (e.g. hospitals). The role combines expertise in account management, promotion, education, and digital engagement to maximise brand adoption and satisfaction, ensuring cohesive execution across assigned geographies.
Key Responsibilities
- Identify, build and sustain long-term relationships with key customers, influencers and system stakeholders across prioritised territories.
- Diagnose local and regional barriers to vaccination uptake and co-create targeted engagement plans that address gaps and enhance vaccine coverage rate (VCR) performance.
- Execute compliant promotional engagements, both face-to-face and virtual that drive behaviour change aligned to brand strategy and increase vaccination uptake.
- Facilitate tailored education, workshops and capability-building initiatives for local and regional stakeholders.
- Utilise approved data sets and dashboards for iterative planning, tactical implementation, and accurate CRM documentation including digital consent acquisition. Gather real-world market insights to inform future strategy and messaging.
- Be accountable for the pull-through of marketing campaigns (Marketing retains campaign creation ownership) and for translating customer insight to refine local execution.
- Partner with Vaccine Healthcare Leads in overlapping geographies to ensure compliant and cohesive delivery across accounts.
- Maintain exemplary standards of governance and ABPI compliance across all engagements and materials.
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Skills and Competencies Required
- Account management excellence: skilled in prioritisation, stakeholder mapping and tailored engagement planning.
- Influencing skills: able to engage credibly with system leaders, clinicians and system partners.
- Commercial & analytical acumen: uses data to identify barriers, prioritise accounts and measure pull-through effectiveness.
- Communication & education delivery: able to facilitate workshops and translate complex information clearly.
- Governance & compliance mindset: strong understanding of ABPI and internal SOPs.
- Collaboration: works effectively with peers, Marketing, Vaccines Healthcare Leads, and cross-functional teams.
- Resilience & adaptability: navigates regional and local variation and responds quickly to emerging needs.
Ways of Working Required
- Win as One Team: Collaborates proactively with field and marketing to ensure aligned execution and shared outcomes. Collaborates closely with Vaccines Healthcare Leads across territories to drive a One Team approach to execution.
- Focus on What Matters: Prioritises activities that most effectively improve vaccination uptake and closes gaps that drive inequality.
- Act with Urgency: Responds rapidly to emerging barriers, seasonal pressures and customer needs while maintaining high compliance standards.
- Experiment, Learn & Adapt: Tests new approaches, applies learnings and continuously improves customer engagement quality.
- Embrace Diversity & Inclusion: Respects diverse stakeholder perspectives and creates an inclusive environment that strengthens decision-making.
- Speak Up & Be Open-Minded: Encourages constructive challenge and transparent communication to enable better outcomes.
Experience Required
- Significant experience in customer-facing or commercial roles within life sciences or healthcare.
- Proven capability in building strong external relationships and influencing key decision-makers.
- Experience collaborating with Marketing to enhance promotional materials and execution.
- Bachelor’s degree and ABPI Diploma required.
- Field-based role with regular travel across assigned geography and occasional travel to the UK office.
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Required Skills
- Account Management, Client Satisfaction, Contract Management, Customer Engagement, Customer Needs Assessments, Influencing Skills, Key Account Management, Market Analysis, Pharmaceutical Sales, Product Knowledge, Project Management, Relationship Building, Sales Proficiency, Strategic Thinking
Preferred Skills
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status
- Regular
Relocation
- No relocation
VISA Sponsorship
- No
Travel Requirements
- 75%
Flexible Work Arrangements
- Remote
Shift
- Not Indicated
Valid Driving License
- Yes
Hazardous Material(s)
- N/A
Job Posting End Date
- 10/24/2026
A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
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