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VAL Shift Manager
This is NewCold
NewCold is a service provider in cold chain logistics with a focus on the development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide. We use the latest technology that empowers our people to handle food responsibly and guarantee food safety in a sustainable way. We challenge the industry, believe in long-term partnerships, and deliver solid investment opportunities that enable next-generation logistic solutions.
NewCold is one of the fastest-growing companies in cold chain logistics. We are expanding our teams to support this growth. More information on NewCold can be found on www.newcold.com and our social media.
About the vacancy
VAL Shift Manager
- Location: NewCold Corby, Curver Way, NN17 5XN
- Reporting to: Senior Stock Control Manager UK
- Salary: £50,000
- Working hours: Monday - Friday 42.5hrs per week
About the Role
We are looking for a highly motivated and customer-focused VAL Shift Manager to lead the Pick Floor, Mixing, Manual Detop and Auto Detop operations at our Corby site.
Reporting to the Senior Stock Control Manager UK, the VAL Shift Manager will be responsible for ensuring the safe, efficient, and effective delivery of operational activities while maintaining exceptional service standards for our customers. The successful candidate will provide leadership to Team Leaders and operational colleagues, manage resources effectively, drive continuous improvement, and build strong customer relationships to support business growth and operational excellence.
This is a key leadership role requiring a hands-on individual who can balance operational performance, people management, and customer engagement within a fast-paced environment.
Main Tasks and Duties
Operational Leadership
- Lead the day-to-day operation across the Pick Floor, Mixing, Manual Detop, and Auto Detop departments.
- Manage and support Team Leaders, ensuring clear direction, accountability, and consistent operational standards.
- Ensure customer orders and operational priorities are delivered safely, efficiently, and on time.
- Coordinate activities across departments to improve workflow, productivity, and operational performance.
- Identify and manage operational risks, issues, and opportunities.
- Monitor and achieve departmental KPIs relating to service, productivity, quality, and cost.
Workforce Planning and People Management
- Plan and allocate labor to meet operational demand and production requirements.
- Manage holidays, absence, and shift cover to minimize disruption.
- Support colleagues through coaching, training, and development.
- Build a multi-skilled workforce to improve flexibility across departments.
- Support the development of Team Leaders and future operational talent.
- Conduct regular performance discussions and support effective people management.
- Create a positive and engaged team culture focused on accountability and high performance.
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Customer Relationship Management and Communication
- Act as the operational lead for customer requirements, priorities, and service delivery.
- Build, maintain, and effectively manage customer relationships, ensuring a high level of customer satisfaction and trust.
- Engage proactively with customers to understand their operational requirements, expectations, and future needs.
- Ensure customer priorities are clearly communicated to operational teams and delivered in line with agreed service levels.
- Provide timely updates to customers and stakeholders regarding operational issues, delays, risks, or service improvements.
- Support customer visits, audits, and business reviews as required.
- Assist with the onboarding of new customers and ensure operational expectations and service commitments are clearly understood.
Continuous Improvement and Efficiency
- Identify opportunities to improve productivity, reduce waste, and lower operational costs.
- Support continuous improvement projects across all operational areas.
- Review operational performance and implement actions to improve results.
- Work closely with Operations to maximize the use of equipment, resources, and processes.
- Identify opportunities to increase revenue through improved operational performance and service delivery.
- Drive a culture of continuous improvement through employee engagement and problem-solving initiatives.
Engineering and Equipment Support
- Work closely with Engineering and contractors to plan maintenance activities.
- Support preventative maintenance planning to reduce equipment downtime.
- Assist with investigations into equipment issues and operational problems.
- Support improvements to Pick Floor and Auto Detop equipment performance.
Health, Safety, Quality, and Compliance
- Promote a positive health and safety culture across the operation.
- Ensure teams follow company procedures, quality standards, and safety requirements.
- Maintain excellent housekeeping and operational standards.
- Support investigations into incidents, errors, and operational issues.
- Ensure compliance with all company, legal, and customer requirements.
Management Support
- Provide operational leadership outside normal working hours when required to support the 24/7 operation.
- Act as an escalation point for operational issues and support timely decision-making.
- Work closely with internal departments to achieve site objectives and customer commitments.
- Provide support and cover for other operational management functions when required.
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What We're Looking For
Essential
- Good standard of education including English and Maths.
- Good understanding of health and safety responsibilities.
- Proven experience in an operational leadership or supervisory role within a warehouse, logistics, manufacturing, or production environment.
- Experience managing teams and delivering operational performance.
- Experience engaging with customers and managing customer relationships effectively.
Desirable
- Leadership or Management qualification.
- Lean or Continuous Improvement qualification.
- Food Safety qualification.
- Experience working within a temperature-controlled or automated warehousing environment.
Skills and Competencies
- Strong leadership and people management skills.
- Excellent communication and organizational skills.
- Proven ability to build, maintain, and effectively manage customer relationships.
- Strong customer service and stakeholder management skills.
- Ability to manage competing priorities in a fast-paced environment.
- Effective problem-solving and decision-making skills.
- Customer-focused mindset with a commitment to service excellence.
- Ability to collaborate with teams across all levels of the business.
- Strong commercial awareness and understanding of customer expectations.
- Flexible approach to support operational requirements within a 24/7 operation.
What We Offer
At NewCold, we believe in rewarding our people with competitive pay and an excellent benefits package, including:
- Competitive salary.
- Overtime paid at Time and a Half.
- Enhanced company pension scheme.
- Enhanced holiday allowance.
- Death in Service benefit.
- Employee Assistance Programme (EAP).
- 24/7 GP appointments.
- Cycle to Work scheme.
- Career progression opportunities.
- Ongoing training and development through the NewCold Academy.
Are you up for the job?
If you are interested in this vacancy and would like to apply, please make sure that you leave your CV in English.
Why would you want to work for NewCold?
With the prospect of many new construction projects all over the world in the very near future, NewCold offers the opportunity to join a young but powerful company in the field of logistic services. We have the ambition and the potential to rapidly become the market leader in the field of modern and automated cold storage with additional supply chain services such as transport and distribution. Although our proposition comprises an attractive benefits and compensation package, the (international) scope and impact of the position may appeal to you even more.
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