Responsibilities

• Support or Deliver prevention, education and community safety activities that make a positive difference to people across the West Midlands.
• Work directly with children, young people, adults, volunteers and partner organisations to achieve positive outcomes.
• Build and maintain effective relationships with a wide range of audiences, stakeholders and community groups.
• Manage records, systems, data and reporting to support high-quality service delivery.
• Support safeguarding, equality, diversity and inclusion, ensuring services are accessible and responsive to community needs.

Experience and skills

We're looking for motivated people with good communication and organisational skills, experience working with the public in community, education, volunteering or customer-focused environment. Relevant training and development will be provided.

Essential skills or experience

• Good communication and interpersonal skills, with the ability to engage and build relationships with a wide range of people.
• Experience working with the public and delivering customer-focused services within community, education, volunteering or other people-centred environments.
• Strong organisational skills with the ability to manage competing priorities and work to deadlines.
• Ability to use IT systems effectively, maintain accurate records and produce reports or monitoring information.
• Able to work independently, use initiative and contribute positively as part of a team.

Desirable skills or experience

• Experience working within prevention, community safety, education, volunteering, health and wellbeing, or public sector services.
• Experience supporting, coordinating or developing volunteers, programmes or community initiatives.
• Knowledge of safeguarding, risk reduction, behaviour change or community engagement approaches.
• Experience of monitoring performance, analysing data and using findings to improve services.
• Experience of partnership working with external agencies, schools, community organisations or other stakeholders.
• Understanding of the challenges facing vulnerable individuals and diverse communities.

Benefits

We offer a friendly working environment and benefits including:

• enhanced family leave benefits, including 52 weeks fully paid maternity and adoption leave
• flexible and agile working arrangements
• on-site free gym facilities
• free parking

We also offer access to an in-house occupational health facility - including occupational health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors.

In addition, employees have access to:

• 24/7 Employee Assistance Programme
• wellbeing programmes
• ‘blue light’ discounts across many retailers through partner schemes
• Sports and Welfare scheme (for a small fee) – with access to discounted products and services

Diversity

We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.

WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.

Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.

How to apply

To apply, please complete the application questions outlining your skills and experiences in line with the job description. Job Description - Volunteer Support Officer Job Description - Prevention Officer Job Description - Safeside Support Officer