Synapri
VDI Engineer
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Sector: Public Sector / Government
Job Title: VDI Engineer
Type: Contractor
Location: Glasgow or London (hybrid)
Duration: 6-12 months initial
Vetting: SC security clearance or eligibility
The Senior Platforms Engineer (Contractor) will provide advanced technical expertise across the organisation's VMware Horizon and Windows platform infrastructure, ensuring the availability, security, performance, and continual improvement of the windows infrastructure and virtualised applications and EUC environments. The role focuses on engineering delivery, sprint participation, automation, troubleshooting, and platform enhancements across virtual desktop infrastructure (VDI), Windows Server platforms, and associated technologies. The contractor is expected to work autonomously, deliver high-quality outcomes aligned to sprint commitments, project objectives, and operational requirements.
Essential Skills
- Significant experience in a Senior Platform Engineer, EUC Engineer, or Infrastructure Engineer role within a complex enterprise environment.
- Proven experience designing, implementing, supporting, and troubleshooting VMware Horizon environments.
- Strong technical knowledge of:
- VMware Horizon
- Unified Access Gateway (UAG)
- App Volumes
- Dynamic Environment Manager (DEM)
- Instant Clones
- VMware vSphere and ESXi
- VDI creation, management and monitoring.
- Extensive experience supporting Microsoft Windows Server and Windows desktop operating systems.
- Strong working knowledge of Active Directory, Group Policy, DNS, DHCP, PKI, Certificate Services, and authentication technologies.
- Advanced PowerShell scripting and automation experience.
- Experience with virtualisation technologies, particularly VMware vSphere, vCenter, clusters, distributed switching, and storage integration.
- Strong understanding of end-user computing technologies, profile management, application virtualisation, and desktop lifecycle management.
- Experience troubleshooting complex platform issues to 3rd and 4th line support levels.
- Demonstrable experience working within Agile, DevOps, or product-focused delivery teams.
- Experience using infrastructure monitoring and performance management platforms.
- Working knowledge of Jira, Confluence, and IT Service Management tooling.
- Experience managing platform certificates and secure communications across enterprise environments.
- Proven experience delivering platform upgrades, migrations, and transformation initiatives.
- Good understanding of hybrid infrastructure environments spanning both on-premises and cloud-hosted services.
- Strong stakeholder engagement and communication skills, with the ability to translate technical concepts into business outcomes.
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Desirable Skills
- Relevant qualifications in Computer Science, Information Technology, Systems Engineering, or equivalent practical experience.
- VMware Certified Professional (VCP), VMware Horizon certification, or equivalent VMware accreditation.
- Microsoft certifications relating to Windows Server, Azure, or End User Computing technologies.
- Experience supporting cloud-based infrastructure platforms including GCP, Microsoft Azure and AWS.
- Knowledge of Identity and Access Management technologies including Entra ID (Azure AD), MFA, Conditional Access, and SSO solutions.
- Experience with Infrastructure as Code and automation frameworks.
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Supplementary Information
- May involve occasional out-of-hours work to support maintenance activities, platform upgrades, or major incident response.
- Occasional travel between organisational sites may be necessary.
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