Key Responsibilities

• Configure and maintain Veeva CRM (accounts, territories, call/activity capture, key messages, approved email, business rules, and related modules) to support commercial field operations
• Translate commercial and medical field requirements into scalable CRM configurations, data models, and workflows across brands and geographies
• Own end-to-end project delivery: scoping, work breakdown, resource allocation, timeline management, and RAID (risks, assumptions, issues, dependencies) management for implementation and enhancement projects
• Act as the primary point of contact for client stakeholders – conducting status calls, steering committee updates, and change-management discussions
• Coordinate cross-functional teams (data engineers, analysts, QA, and client IT) to ensure CRM releases and data integrations are executed smoothly and on schedule
• Manage UAT cycles, release planning, and post-go-live hypercare for CRM configuration changes
• Identify and mitigate integration risks between Veeva CRM and adjacent commercial data sources and platforms
• Maintain comprehensive documentation: requirements, configuration specifications, test scripts, and training materials
• Support pre-sales and scoping discussions with insights on Veeva CRM feasibility, effort estimation, and delivery approach

Required Skills

• 4–8 years of hands-on experience with Veeva CRM – configuration, administration, and/or implementation within a life sciences commercial or medical field context
• Demonstrated project or program management experience – managing workstreams, timelines, and cross-functional collaboration with clients throughout delivery
• Solid understanding of pharma commercial operations: field force structures, territory alignment, call planning, sample management, and related compliance considerations
• Comfort working with cross-functional data (CRM, prescription, claims, or marketing data) to inform CRM design decisions
• Strong stakeholder management and communication skills; able to translate technical CRM details for business and clinical audiences and vice versa
• Structured, organized approach to documentation, testing, and change governance in a regulated environment
• Right to work in the United Kingdom and willingness to work UK business hours with occasional overlap for global client teams

Preferred Qualifications

• Formal project management certification (PMP, PRINCE2, Agile/Scrum) or equivalent demonstrated practice
• Experience integrating CRM with broader commercial data ecosystems (e.g. prescription, sales, or marketing data feeds)
• Exposure to CRM data governance, validation, and compliance requirements in regulated pharma environments (e.g. GDPR, ABPI code)
• Prior consulting or client-services background, with experience managing delivery across multiple concurrent engagements

Equal Opportunity Employer

C5i is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, gender identity, etc. If you have a disability or special need that requires accommodation, please keep us informed about the same at the hiring stages for us to factor necessary accommodations.