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Vehicle Condition Team Manager
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Vehicle Condition Team Manager
Salary: Competitive
Location: Bristol, UK
Working Arrangement: Hybrid
Contract: Permanent
Hours: Full-time
Overview
Our client, a financial services organisation operating within the automotive sector, is seeking a Vehicle Condition Team Manager to lead a specialist team responsible for assessing more than 60,000 vehicle damage claims across de-fleeted lease vehicles.
This role combines people leadership, technical vehicle expertise, quality governance, operational performance, and continuous improvement. You will ensure damage assessments are accurate, consistent, and evidence-based while balancing customer outcomes with commercial requirements.
You will also act as a key escalation point for complex vehicle condition and damage assessment decisions and help develop the team's performance and technical capability.
Responsibilities
- Lead, coach, and develop a specialist vehicle condition and damage assessment team.
- Oversee the assessment of more than 60,000 vehicle damage claims across de-fleeted used lease vehicles.
- Ensure assessments are accurate, consistent, evidence-based, and aligned with remarketing standards.
- Maintain strong quality governance and operational performance across the team.
- Act as a senior escalation point for complex vehicle condition and damage assessment decisions.
- Balance customer outcomes with commercial considerations when overseeing claims and assessment decisions.
- Drive continuous improvement across processes, quality, and team performance.
- Apply technical vehicle, leasing, and remarketing expertise to support effective operational decisions.
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Requirements
- Deep knowledge of vehicle condition, leasing, and remarketing.
- Proven experience coaching and leading high-performing teams within a complex operational environment.
- Strong technical expertise in vehicle damage and condition assessment.
- Commercial awareness and the ability to balance operational, customer, and business requirements.
- Experience managing quality, performance, and governance within a specialist team.
- Strong continuous-improvement mindset and confidence handling complex escalations.
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Benefits
- Annual discretionary bonus.
- 15% non-contributory pension, with 9% during probation.
- 28 days' annual leave, with the option to buy or sell days.
- One volunteering day.
- Funded private medical insurance.
- Electric or hybrid car salary sacrifice scheme and Cycle to Work scheme.
- Life assurance at four times basic salary.
- Funded health screening for employees aged over 50.
- Employee discounts, healthcare, and wellbeing services, voluntary benefits, and generous family leave policies.
Interested? Click Apply to view the full vacancy and continue your application.
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