Holdcroft
Vehicle Damage Assessor
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Vehicle Damage Assessor
Job Title: Vehicle Damage Assessor (VDA)
Location: Stoke-on-Trent
Salary: £31,000 - £40,000 OTE (DOE)
Working Hours: Monday to Friday, 8:30am – 5:00pm
Start Date: Immediate
About the Role
We are looking for an experienced and detail-focused Vehicle Damage Assessor to join the Bodyshop team at Holdcroft Motor Group in Stoke-on-Trent.
This is an excellent opportunity for a skilled assessor who can accurately inspect vehicle damage, prepare repair estimates, and liaise effectively with customers, insurers, and repair teams. You'll play a vital role in ensuring repairs are cost-effective, accurately documented, and completed to the highest standards.
Your Role
- Inspect damaged vehicles and assess repair requirements
- Prepare accurate repair estimates using industry-recognised estimating systems
- Identify repair methods in line with manufacturer guidelines
- Liaise with insurance companies, engineers, and customers throughout the repair process
- Produce detailed repair specifications and job packs for workshop teams
- Monitor repairs and authorise any additional work required
- Ensure all estimates and repair costs are accurately recorded and controlled
- Support the Bodyshop team in achieving efficiency and profitability targets
- Maintain excellent customer communication and service throughout the repair journey
- Ensure compliance with health, safety, and manufacturer standards
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What We Offer
- Competitive OTE of £31,000 - £40,000 depending on experience
- Bonus scheme with excellent earning potential
- Monday to Friday working hours – no weekend rota
- 31 days holiday
- Colleague referral bonus scheme (up to £1,000)
- Manufacturer training and ongoing development opportunities
- Career progression within Holdcroft Motor Group
- Employee Assistance Programme
About You
- Previous experience as a Vehicle Damage Assessor, Estimator, or Bodyshop Advisor
- Experience using estimating systems such as Audatex or similar platforms
- Strong understanding of vehicle repair methods and Bodyshop processes
- Excellent knowledge of accident repair procedures and insurance requirements
- Ability to identify repair methods and accurately cost repairs
- Strong communication and customer service skills
- Excellent attention to detail and organisational skills
- Ability to work under pressure and manage multiple repairs simultaneously
- ATA Vehicle Damage Assessor Accreditation (desirable but not essential)
- Full UK Driving Licence
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About Holdcroft
Holdcroft Motor Group is one of the UK's leading automotive retailers, committed to delivering exceptional customer service and investing in the development of our people. We offer manufacturer-led training, genuine career progression opportunities, and a supportive working environment where our colleagues can build long-term careers and reach their full potential.
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