Activate Accident Repair
Vehicle Damage Assessor
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Job title: Vehicle Damage Assessor
Department: Activate Accident Repair
Location: Unit 3 Kingley Park, Station Rd, Kings Langley WD4 8GW
Reports to: Bodyshop Manager
Hours: 45 hours per week
Salary: OTE £53,000 per annum
We’re looking for a Vehicle Damage Assessor to join our team, and play a key role at Activate Accident Repair. Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
Role overview:
To provide estimates for the cost of repair for damaged vehicles
Benefits:
- 33 days holiday (including bank holidays)
- Quarterly bonus scheme
- Health Shield cash health plan for all
- Annual pay review
- Enhanced Maternity / Paternity / shared parental / adoption pay
- Life assurance: three times basic salary
- Free breakfast cereals and milk daily
- Free fruit – every Monday
- Free breakfasts sent to site every Wednesday
Key Responsibilities:
- Inspect vehicles and identify accident-related damage to support accurate repair assessment.
- Prepare detailed and cost-effective repair estimates using approved systems and methodologies.
- Assess vehicle repairability by evaluating damage severity and market value.
- Communicate repair requirements clearly with customers, insurers, assessors, and workshop teams.
- Ensure accurate recording of materials, parts, and labour costs for invoicing purposes.
- Monitor repair progress, reviewing open jobs and resolving issues to maintain workflow efficiency.
- Evaluate and support warranty claims in line with company and manufacturer standards.
- Adhere to Health & Safety regulations and promote safe working practices at all times.
- Apply Thatcham-approved repair times and industry best practices when estimating repairs.
- Provide expert advice on vehicle condition, performance, and safety-related concerns.
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Skills & Experience:
- ATA qualified (or equivalent)
- Relevant experience as an estimator
- Ability to qualify and quantify repairs required
- Ability to negotiate effectively with third parties
- Great customer service skills
- Great verbal and written communication skills
- Collaborative team member, with strong relationship building skills
- Ability to create an estimate both manually and via company systems
- Up to date technical knowledge and skills including SMART repairs
- People management experience
What We Offer:
- Competitive salary (DOE)
- Quarterly bonus scheme (up to £700 per quarter)
- Supportive and professional working environment
- Opportunity to grow with a dynamic and ambitious company
- Career development and progression opportunities
What you can expect from us
At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning. Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.
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A bit about us
Activate Group is a fast-growing business approaching 1,000 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners. We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
Our purpose & values
Our purpose underpins everything we do: Make someone’s bad day better
Our values define how we work with our team members, customers and suppliers:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm - make small improvements often.
- Win together – Be a team player. Win together, learn together, respect each other.
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