Vehicle Parts Advisor Apprenticeship - Group 1 Ford Wokingham

INCHCAPE RETAIL LIMITED
Wokingham (RG40 3JS)
Closes on Tuesday 24 November 2026
Posted on 24 September 2026

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Closes on Tuesday 24 November 2026
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Summary

This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.

Wage
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)

Training course
Supply chain warehouse operative (level 2)

Hours
Monday - Friday, 8.30am - 5.30pm.
All learners will be required to work the minimum apprenticeship duration of 30-hours per week.
Off-the-job training will follow the time allocations outlined in the Occupational Standard.
40 hours a week

Start date
Tuesday 8 December 2026

Duration
1 year 3 months

Positions available
1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
• Assist customers in-person, over the phone, and via email to fulfil their parts requirements and enquiries
• Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
• Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
• Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
• Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
• Provide product recommendations, technical advice, and pricing information to customers as needed
• Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
• Uphold company policies and procedures regarding parts sales, returns, and exchanges
• Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Where you'll work

245 Finchampstead Road
Wokingham RG40 3JS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
CALEX UK LTD

Training course
Supply chain warehouse operative (level 2)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

• Conduct risk assessments within the working environment.
• Apply safe working practices in line with associated health and safety legislation and company policy.
• Receive products in line with organisational procedures.
• Store and pick products in line with organisational procedures.
• Dispatch products in line with organisational procedures.
• Decant, pack products in line with organisational procedures.
• Communicate with others verbally, for example internal and external customers, colleagues, and managers.
• Communicate in writing with others, for example internal and external customers, colleagues and managers.
• Load and unload products, considering the product that is to be moved and its current and planned destination.
• Use tools and equipment to aid in product handling.
• Use information technology and digital systems.
• Comply with GDPR and cyber security.
• Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
• Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
• Support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
• Identify and escalate problems beyond own responsibility.
• Follow procedures in line with environmental and sustainability regulations, standards, and guidance.
• Segregate resources for reuse, recycling and disposal.
• Follow equity, diversity and inclusion rules.
• Carry out and record learning and development activities.
• Conducts handover activities.
• Conduct risk assessments within the working environment.
• Apply safe working practices in line with associated health and safety legislation and company policy.
• Receive products in line with organisational procedures.
• Store and pick products in line with organisational procedures.
• Dispatch products in line with organisational procedures.
• Decant, pack products in line with organisational procedures.
• Communicate with others verbally, for example internal and external customers, colleagues, and managers.
• Communicate in writing with others, for example internal and external customers, colleagues and managers.
• Load and unload products, considering the product that is to be moved and its current and planned destination.
• Use tools and equipment to aid in product handling.
• Use information technology and digital systems.
• Comply with GDPR and cyber security.
• Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
• Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
• Support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
• Identify and escalate problems beyond own responsibility.
• Follow procedures in line with environmental and sustainability regulations, standards, and guidance.
• Segregate resources for reuse, recycling and disposal.
• Follow equity, diversity and inclusion rules.
• Carry out and record learning and development activities.
• Conducts handover activities.