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Vehicle Sales Advisor Apprenticeship - Just Motor Group Preston Citroen
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Vehicle Sales Advisor
The Vehicle Sales Advisor role involves selling new and used vehicles while delivering excellent customer service. You'll learn to identify customer needs, recommend suitable vehicles, explain features and benefits, appraise part-exchanges, and develop the skills to negotiate and close sales successfully.
What you'll do at work
- Learn about our inventory of vehicles, including features, specifications, pricing, and available financing options
- Assist customers in identifying their vehicle needs, preferences, and budgetary requirements
- Conduct test drives to showcase vehicle features and benefits, providing guidance and answering questions as needed
- Present and demonstrate vehicle options to customers in a professional and persuasive manner
- Collaborate with sales managers to negotiate pricing, terms, and financing arrangements to meet customer needs
- Maintain accurate records of customer interactions, vehicle sales, and inventory management using CRM systems
- Follow up with prospective customers via phone calls, emails, and other communication channels to nurture leads and close sales
- Stay updated on industry trends, product knowledge, and competitive offerings to provide informed recommendations to customers
- Participate in sales training programs and workshops to enhance selling skills, product knowledge, and customer service abilities
- Uphold company policies and ethical standards in all sales activities, ensuring customer satisfaction and loyalty
Where you'll work
274 Fylde Road
Ashton-On-Ribble
Preston
PR2 2NJ
Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CALEX UK LTD
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30am and ending at 5:30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers. Approximately 20% of your total work hours will be dedicated to 'off-the-job' training. This is a mixture of online classrooms and face-to-face learning at the Stellantis Performance Academy in Coventry.
All of our Apprentices are employed through the Dealer Network and attend week-long block training at the Stellantis Performance Academy in Coventry. Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognized qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.
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Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About this employer
We value feedback and we would appreciate your custom. We fully appreciate that buying a vehicle is a serious investment, and should be treated as such. Our aims are to provide a quality service, provided in a friendly efficient manner, by people who have a real passion and expertise of all things Citroen, MG and Peugeot. We hope you will give us a chance to show you who we are, what we can provide and why you should allow us to take care of all your motoring needs.
We really do hope you accept this genuine invitation to come and meet our team, let us know what you think and allow us to show you some of the exciting new products Citroen and Peugeot have to offer. We really are genuinely looking forward to seeing you.
We are proud to be “normal”. We appreciate every customer’s requirements are different, and our down to earth, sensible and “normal” approach to these requirements means we deliver an exceptionally personalised level of service to all our customers.
Your earnings can increase over time with an apprenticeship. Joining our team as a Vehicle Sales Executive Apprentice offers a pathway to a rewarding career in automotive sales. If you're passionate about cars and sales and eager to learn and grow in a dynamic sales environment, we encourage you to apply and become part of Stellantis.
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