Bytes Software Services
Vendor Alliances Operations Specialist
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Position Details
Position Title
Vendor Alliances Operations Specialist
Reports to (POSITION)
Head of Alliances
Team
Vendor Alliances
Department
Vendor Solutions
Grade (If Applicable)
N/A
BYTES
Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SMEs, corporates, and public sector organisations to modernise and digitally transform their IT infrastructures.
We invest in our employees through ongoing support, training, and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is an opportunity to grow and move internally, which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation, leaving space for new team members to begin their journey.
Your Future Starts Here
Why Bytes?
- Over 800 staff (plans to double in size over the next 5 years)
- Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent, and Dublin.
- Winners of an array of industry awards
- Sunday Times Top 100 Best Places to Work
- Excellent training and career prospects offered
- Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives, and company events
- Supporters of 85+ charities with strong commitment to diversity and sustainability
Purpose of Job
(Overall Description of the Post Within the Team and Organisation)
This role sits at the heart of the Vendor Alliances function, acting as a key enabler of successful vendor partnerships through strong operational governance, commercial insight, and disciplined deal execution. With a primary focus on deal registration, the role ensures vendor opportunities are managed efficiently, accurately, and in line with partner programme requirements, maximising commercial outcomes for Bytes and strengthening vendor confidence. The role also provides structured operational and analytical support to Vendor Alliances Managers, enabling them to focus on strategic vendor growth and Go-To-Market execution.
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Key Responsibilities
Deal Registration & Vendor Governance
- Own end-to-end governance of deal registrations across strategic and core vendors
- Coordinate with vendors, Vendor Alliances Managers, specialists, and sales teams
- Ensure deal registrations are accurate, timely, and compliant with vendor SLAs
- Review and report on deal registration approval rates and win/loss ratios
- Undertake and analyse loss analysis data to inform future alliance activity
- Maintain CRM as the single source of truth for deal data
Vendor Commercial Performance & Insight
- Track and manage direct vendor rebates, ensuring accurate governance and reporting
- Provide data for reporting on renewal retention, refresh potential, and cross-sell / upsell opportunities
- Support Vendor QBRs, performance reviews, and bi-annual client technology update meetings
- Analyse alliance performance trends to identify risks and growth opportunities
Vendor Alliances Manager Enablement
- Provide operational, administrative, and analytical support to Vendor Alliances Managers
- Support preparation and coordination of vendor meetings, QBRs, and sales enablement sessions
- Maintain internal vendor documentation and SharePoint / Compass pages
- Support tracking of certifications, specialisations, and partner programme requirements
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Wider Team Network
Internal
- Vendor Alliances Managers
- Sales Teams
- Vendor Specialists
- Marketing
- Operations
External
- Strategic and Core Vendors
- Distributors
- Marketplace Partners
Qualifications, Experience, & Skills
(Delete as required if essential or desirable, remove unnecessary requirements)
Educational Qualifications
- Essential or Desirable
Professional Qualifications
- Essential or Desirable
Years of Experience
- Essential or Desirable
Other Requirements
- Essential or Desirable
Core Competencies & Skills – Based on Position and Grade (If Applicable)
(Include core competencies & skills required for this position based on the grade)
- Strong organisational skills with excellent attention to detail
- Experience working with CRM systems and structured governance processes
- Ability to analyse commercial data and provide actionable insight
- Strong communication skills with internal and external stakeholders
- Understanding of vendor programmes, IT, software, or cloud environments (desirable)
Measures & Goals
(How will the success of the person in this position be measured – what are the expected outputs)
Objective
- Effective governance and execution of deal registrations
Measure
- Improved deal registration approval and win rates
- Accurate tracking and reporting of vendor rebates
- High-quality insight supporting Vendor Alliances strategy
- Positive feedback from Vendor Alliances Managers and vendors
Frequency
- Not specified
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