Executive Summary

Role Title: Senior Associate, Vendor & Workplace Operations

Reporting To: Director, Sourcing and Vendor Management

Team: Sourcing and Vendor Management

Contract: Fixed Term Contract (12 months)

Location: London

Purpose of this Role

The Senior Associate, Vendor Management role is responsible for delivering third-party oversight and monitoring, including due diligence, service reviews, and contract review cycles, aligned with Athora’s S&VM framework.

Key Strategic Contribution Areas

The role-holder will provide oversight and monitoring across all areas of vendor management, including due diligence, service reviews, and contract governance. The key responsibilities will include the following:

• Schedule and lead annual and periodic service reviews with assigned vendors and Athora Service Managers.
• Agree and issue meeting agendas, coordinate review documentation, prepare logistics, and ensure action items and artefacts are fully recorded and stored.
• Manage the due diligence lifecycle, including issuing due diligence packs 60+ days before completion, coordinating Infosec/disaster recovery/data protection impact assessment elements, tracking progress, and completing the final sign-off.
• Maintain accurate oversight logs, vendor submissions, compliance evidence, and review artefacts.
• Manage the due diligence action log and process, ownership of the action log, and coordination of Relationship Manager inputs.
• Carry out written agreement reviews on critical outsourcing and DORA vendors in line with regulatory requirements.
• Create and present elevated monthly Oversight & Monitoring reports, synthesizing due diligence status, service review outcomes, and contractual performance insights for IT Leadership and the IT Resilience & Disaster Recovery Forum, ensuring clear visibility of risks, trends, and required actions.
• Ensure consistent alignment to Athora oversight expectations, governance processes, and regulatory obligations.