Staffworx
Vendor Performance Consultant
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Vendor Performance Consultant
A multi-vendor technology delivery model enterprise organisation is seeking an experienced consultant to establish a consistent framework for measuring and reporting on strategic vendor performance.
Role Overview
The role will involve designing the plans, processes, and reporting structures necessary to provide technology leadership with a single, consolidated view of how major delivery partners and other tier-1 SIs are performing against contracted commitments, delivery quality, and roadmap alignment.
This is a build role rather than a run role: the consultant will establish the framework, demonstrate its effectiveness, and hand over a repeatable process, not simply operate an existing one.
Key Responsibilities
- Design and implement a vendor performance management framework covering all strategic technology partners
- Define a standard set of KPIs and metrics (delivery quality, SLA adherence, cost, throughput, roadmap alignment, resourcing, risk) applied consistently across vendors
- Build processes to aggregate data from multiple sources, including Jira, roadmap/delivery tooling, contractual reporting, and finance, into a single performance view
- Establish governance cadence and reporting structures for CxO-level review (scorecards, dashboards, QBRs)
- Work with vendor management, procurement, and delivery leads to align metrics with contractual SLAs and KPIs
- Partner directly with vendor account leads at SIs to agree data provision and reporting standards
- Identify gaps in current tracking and recommend tooling or process improvements
- Present findings and recommendations to the CTO and senior stakeholders
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Deliverables
- Vendor performance framework and methodology document
- Standardized KPI/metric set and data collection process
- Reporting templates and dashboards (roadmap view, delivery view, risk view)
- Governance cadence and RACI for ongoing operation
Experience Required
- Proven track record designing vendor or supplier performance frameworks within large, complex enterprise environments
- Direct experience managing or governing relationships with tier-1 SIs
- Strong data aggregation and reporting background, ideally spanning Jira, roadmap tools (e.g. Aha!, Jira Align, ServiceNow) and BI/reporting tools
- Comfortable and credible operating at CxO level, translating operational detail into executive-level insight
- Background in technology delivery governance, PMO, vendor management, or IT strategy consulting
- Experience within large-scale or regulated organizations (financial services, telecoms, retail, or similar) advantageous
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Desirable
- Prior consulting background (Big 4 or boutique strategy/technology consultancy)
- Familiarity with vendor scorecarding and SLA governance frameworks
- Experience standing up a PMO or governance function from scratch
Contract Details
- Contract role, outside IR35
- Initial 3-6 months assignment
- Remote first, expect 1-2 days a week onsite in West London
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