Prospero Integrated
Venue Account Manager - large conference centre
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Venue Account Manager – Event Production Services
Location: On-site at a prestigious managed venue
Hours: 40 hours per week, 5 days out of 7 (primarily Monday–Friday, 09:00–18:00)
Salary: Competitive + Benefits
The Opportunity
We are recruiting on behalf of a leading event production and venue services provider for an experienced Venue Account Manager to join their growing team.
This is an exciting opportunity for a commercially focused events professional who thrives in a client-facing environment and has a strong understanding of event production. Acting as the primary commercial contact for a managed venue, you will be responsible for securing and retaining event business through exceptional client service, accurate proposals, and close collaboration with operational delivery teams.
Working within a fast-paced venue environment, you will play a pivotal role in converting enquiries into successful events while ensuring profitability, operational excellence, and outstanding customer experiences.
Key Responsibilities
- Act as the primary point of contact for venue clients, attending meetings, site visits, and venue show rounds.
- Prepare accurate and compelling quotations for event production services.
- Source pricing for external equipment and services, ensuring appropriate commercial mark-ups are applied.
- Build strong relationships with venue sales teams and contribute to sales strategy and reporting.
- Create supporting proposal documentation including 2D floor plans, event layouts, and visual presentations.
- Maintain accurate records within CRM and hire management systems.
- Manage venue billing processes, ensuring accuracy and timely completion.
- Work closely with technical and operational delivery teams to ensure seamless event execution.
- Develop commercially viable solutions that align with client budgets while protecting margins.
- Collaborate with wider departments including Business Development and Marketing to support growth initiatives.
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What Success Looks Like
- Quotations are produced accurately, promptly, and achieve agreed margin targets.
- Clients receive an exceptional experience from initial enquiry through to event delivery and follow-up.
- Event information is handed over clearly and accurately to operational teams.
- Billing and administration are completed accurately and on time.
- Strong relationships are maintained with venue stakeholders and internal departments.
- Sales pipeline and project information are consistently up to date and accurate.
Skills & Experience Required
Technical Knowledge
- Working knowledge of:
- Audio Visual (AV)
- Lighting
- Audio Systems
- Staging
- Rigging
- Scenic Production
- Ability to create supporting proposal documents including floor plans and presentation materials.
- Strong Microsoft Office skills, particularly Word, Excel, and PowerPoint.
- Experience using CRM, hire management, or event management software.
- Understanding of event costing, supplier management, margin control, and pricing structures.
Professional Skills
- Strong commercial awareness and understanding of event profitability.
- Excellent written and verbal communication skills.
- Ability to build relationships with senior-level clients and venue stakeholders.
- Highly organised with excellent time management skills.
- Strong attention to detail, particularly within quotations and project documentation.
- Ability to manage multiple projects and priorities simultaneously.
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Experience Required
- Previous experience in a Venue Account Manager, Event Sales Manager, Event Producer, Technical Production, or similar client-facing role.
- Proven experience producing quotations and proposals across a variety of event types and budgets.
- Experience sourcing and managing third-party suppliers and contractors.
- Experience within a managed venue environment would be advantageous.
- Strong understanding of event production processes and the relationship between commercial and operational teams.
Why Join?
This is an excellent opportunity to join a respected events and production organisation delivering high-profile events within a prestigious venue environment. You will work alongside talented industry professionals, build strong client relationships, and play a key role in the commercial success of a busy events operation.
The organisation is committed to creating an inclusive and diverse workplace where employees can thrive, develop their careers, and contribute to delivering exceptional event experiences.
If you are a commercially driven events professional with a passion for client service and event production, we would love to hear from you.
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