Senedd
Venue Bookings Assistants
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The Senedd’s Venues and Events Team
The Senedd’s Venues and Events team ensures that Senedd estate customers have the best possible experience of our venues and venue support.
Role: Venue Bookings Assistant
As the Venue Bookings Assistant, you will be responsible for corresponding with organisers during the application process for activities on the estate - which will include events and meetings.
You will work with a team to support the delivery of a high profile program of events to Senedd Members, their support staff, Commission staff, contractors, and the public.
You will also be working closely with the Events Officers, to deliver Member of the Senedd sponsored events and activities.
As well as supporting virtual, hybrid and in-person activities, you will be consulting with Members and stakeholders, whilst providing organisations and charities with a platform for their causes.
The booking team plays a vital role in advising customers on the best format for what they are looking to achieve, whilst liaising with high-profile stakeholders, providing an exemplary service to be proud of.
Job Specific Criteria
- Experience of providing well-informed advice to customers in a front-line environment;
- Ability to be concise and accurate when corresponding with stakeholders especially when resolving issues;
- Experience of using Microsoft Excel, Word, and Outlook;
- Excellent organizational skills, with the ability to action multiple tasks simultaneously and prioritize accordingly.
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Welsh Language Criteria
The language skills for this post have been assessed as follows:
- Listening: Understand discussions and instructions even on unfamiliar topics. (Level 4)
- Speaking: Able to speak and engage in discussion at length, confidently and without prompting. (Level 4)
- Reading: Understand correspondence, newspaper articles, and reports aimed at fluent Welsh speakers. (Level 4)
- Writing: Able to write different types of texts in styles that are appropriate to the reader in mind. (Level 4)
These skills will be assessed as part of the selection process.
Tîm Digwyddiadau Seneddol a Gwasanaethau Cwsmeriaid
Mae’r tîm Digwyddiadau Seneddol a Gwasanaethau Cwsmeriaid yn sicrhau y caiff cwsmeriaid ystâd y Senedd y profiad gorau posibl o'n lleoliadau ac o wasanaethau cymorth y lleoliadau hynny.
Rol: Cynorthwyydd Llogi Lleoliadau
Fel Cynorthwyydd Llogi Lleoliadau, byddwch yn gyfrifol am ohebu â'r trefnwyr yn ystod y broses wneud cais igynnal gweithgareddau ar yr ystâd - a fydd yn cynnwys digwyddiadau a chyfarfodydd.
Byddwch yn gweithio fel tîm i helpu i gyflwyno rhaglen o ddigwyddiadau uchel eu proffil i’r Aelodau, eu staff cymorth, staff y Comisiwn, contractwyr a’r cyhoedd.
Byddwch hefyd yn gweithio’n agos gyda’r Swyddogion Digwyddiadau i gynnal digwyddiadau a gweithgareddau a noddir gan yr Aelodau.
Yn ogystal â chynorthwyo â gweithgareddau rhithwir, hybrid ac wyneb yn wyneb, byddwch yn rhwydweithio ag Aelodau a rhanddeiliaid, gan gynnig llwyfan i sefydliadau ac elusennau hyrwyddo’u hachosion.
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Mae’r tîm archebu yn allweddol yn y gwaith o gynghori cwsmeriaid ynghylch y fformat gorau ar gyfer yr hyn y maent yn gobeithio’i gyflawni, gan gysylltu â rhanddeiliaid uchel eu proffil a ddarparu gwasanaeth rhagorol y gallant ymfalchïo ynddo.
Penodol i'r Swodd
- Profiad o ddarparu cyngor gwybodus i gwsmeriaid mewn amgylchedd rheng flaen;
- Y gallu i fod yn gryno ac yn gywir wrth ohebu â rhanddeiliaid, yn enwedig wrth ddatrys problemau;
- Profiad o ddefnyddio Microsoft Excel, Word, ac Outlook;
- Sgiliau trefnu rhagorol a'r gallu i weithio ar fwy nag un dasg ar yr un pryd ac i flaenoriaethu’n unol â hynny.
Meini Prawf o ran y Gymraeg
Mae’r sgiliau ieithyddol ar gyfer y swydd hon wedi’u hasesu fel a ganlyn:
- Gwrando: Yn deall trafodaethau a chyfarwyddiadau, hyd yn oed ynglŷn â phynciau anghyfarwydd. (Lefel 4)
- Siarad: Yn gallu siarad a chymryd rhan mewn trafodaeth am gyfnod hir, yn hyderus a heb anogaeth. (Lefel 4)
- Darllen: Yn deall gohebiaeth, erthyglau papur newydd ac adroddiadau wedi'u hanelu at siaradwyr Cymraeg rhugl. (Lefel 4)
- Ysgrifennu: Yn gallu ysgrifennu gwahanol fathau o destunau mewn arddulliau sy'n briodol i'r darllenydd sydd mewn golwg. (Lefel 4)
Caiff y sgiliau hyn eu hasesu fel rhan o’r broses ddethol.
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