Metropolitan Gaming
Venue Compliance Manager ( 4 month FTC)
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About Us
Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.
Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us
A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career.
Alongside competitive pay, you can also expect:
- Discounts and perks across travel, retail, hospitality and wellbeing
- Company pension scheme and life insurance cover
- Discount on Food and non-alcoholic beverages across all venues
- Season ticket loan and cycle to work scheme
- Refer a friend bonus reward
What We Are Looking For
As part of the Casino Operations department, the Venue Compliance Manager operates as part of the first line of defence and is responsible for supporting the casino in meeting all regulatory and compliance obligations.
Main Responsibilities
- Undertake routine Customer Due Diligence and Enhanced Due Diligence and Safer Gambling checks on new players or lapsed.
- Review, plan and undertake annual/biannual/quarterly or as required customer account assessments/customer risk assessments [EDD, source of funds/SOW, affordability, sustainability] to recommend (or otherwise) the establishment or continuation of Business Relationships to venue management for approval.
- Work with CR’s [Customer Relations] to ensure all new and prospective VIP/HVC customers have fully completed EDD requirements to use casino facilities when they first visit or as soon as practically possible.
- Review and investigate reports of potentially suspicious activity from internal and external sources relating to active, new, and lapsed customers.
- Document and prepare suspicious activity reports as needed and in accordance with internal standard operating procedures.
- Tracking AML/SG metrics and Key Performance Indicators, developing related action plans and monitoring performance against plans.
- Provide advice, guidance, coaching and support to managers and operational employees to support the entire SG/AML process, including training needs.
- Support central Compliance department and MLRO with ad hoc requirements, additional reporting or support to projects as and when required, with the permission of the Venue Director, and to ensure SG/AML messages from Support Centre are disseminated to appropriate Casino employees.
- Following notification of an SG/Affordability Trigger or identification of Risk Indicator, provide oversight of completion of all required SG/AML customer interactions to ensure they are completed on a timely basis and appropriate action is taken.
- Prepare for and attend weekly 1LOD review meetings with Venue Management, presenting areas for improvement and/or action and/or topics requiring discussion as required through monitoring customer accounts and actions taken on a weekly basis.
- Maintaining oversight of reporting of breaches and attempted breaches relating to underage entry.
- To regularly liaise (though attending meetings) with the Support Centre compliance for information sharing purposes relating to SG/AML cases of general interest, lessons learnt and to raise queries to ensure a level interpretation/application across the MG estate.
- Continuously evaluate SG/AML processes from an operational and customer perspective and proactively engage with Support Centre Compliance department on any potential areas for improvement.
- On compliance related matters, to act as the conduit of information from Operations into the Compliance function as and when required.
- Oversight of maintenance of all SG/AML literature and signage across the Venue
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Who You Are
- Must always maintain a high level of confidentiality and act in a discreet manner regarding information in their possession.
- Must be able to demonstrate competent research skills and be fully conversant with company procedures and databases utilised in relation to social responsibility and AML processes.
- Must possess excellent communication skills, both written and verbal.
- Must be proficient in using MS Office, possess intermediate to advanced IT skills in normal Microsoft applications (Word, Excel, PowerPoint, Adobe, Outlook).
- Previous experience in a relevant compliance role desirable.
- Knowledge of laws and regulatory requirements relating to Anti-Money Laundering, Countering Terrorist Financing and Social Responsibility.
- Must be professional, polished and articulate, acting as an ambassador for Metropolitan Gaming both internally and externally.
- Must have a positive, can-do attitude and approach to work, continually displaying and reinforcing the company’s required service standards and being personable and professional regarding interaction with all stakeholders and points of contact.
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Desirable Skills
- ICA specialist certificate.
- Experience of the land-based casino industry.
Service Behaviours
Our employees are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note
You must be aged 18 or above and have the right to work in the UK.
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