Factory International
Venue Duty Manager
Manchester
£32k/yr
Posted 5 days ago
Get notified of more jobs like this · No spam, ever
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Venue Duty Manager
Closing date: 18 October 2026
Interview date: w/c 26 October 2026
Salary: £32,000 per annum
About the Role
This is a 12-month fixed term role.
Key Responsibilities
- Fulfil the role of Duty Manager in the operational structure of Aviva Studios, working with Supervisors, and other teams in the day-to-day delivery of outstanding and inclusive customer service to all visitors.
- Play a leading delivery and decision-making role in the day-to-day operation of Aviva Studios, which may include leading evacuations, completing risk assessments, managing crowd-flow, responding to first aid incidents, monitoring and maintaining the safety of visitors, colleagues, and artworks, as well as incident response and management.
- Oversee complex visitor operations – often including multiple events of scale taking place simultaneously.
- Manage the visitor-facing teams at Aviva Studios. Depending on the day and type of event, this may include directly briefing and managing hosts and volunteers, or leading a team who in turn manage hosts and volunteers.
- Oversee and manage on the day key visitor-facing functions such as: retail, reception, security, cloakroom, ticket scanning, etc.
- Work with Producers and Event Managers to scope and plan operational needs for commercial and creative programming and events.
- Work with the wider Duty Management team to embed a positive and proactive team culture.
- Play a key role in developing, training, and equipping Supervisors, Hosts, and Volunteers to contribute to the visitor experience offer at Aviva Studios.
- Contribute to our management, rota-ing, and communications with our host team.
- Champion Equality, Diversity, Inclusion, and Accessibility, ensuring Aviva Studios provides a consistent experience to all visitors.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Person Specification
Essential
- Experience of motivating and leading teams of people through the operational delivery of a range of large-scale live events.
- Effective communication skills with the ability to communicate with a broad range of people from different backgrounds.
- Ability to take a collaborative approach to multiple workloads; including attending multi-departmental planning meetings, project scoping, and live event delivery.
- Ability to remain calm under pressure, retaining an open and approachable manner.
- Excellent organizational and administration skills with the ability to manage multiple priorities effectively.
- Commitment to championing representation and inclusion at every level of the organization with a proven ability to work with people from a wide range of backgrounds.
- Familiarity with Health & Safety best practice, and implementation of policies and procedures.
- Willingness to undergo relevant statutory checks e.g. DBS (Factory International will process and pay for this).
- Willingness to undertake First Aid, Safeguarding, and Health and Safety Training.
- Commitment to championing representation and inclusion at every level of the organization with a proven ability to work with people from a wide range of backgrounds.
- Willing to complete relevant statutory checks e.g. DBS (Factory International can support with processing and payment).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Previous experience of working within an arts/cultural venue, large events venue, or a customer-focused organization.
- Previous experience of working at a silver or bronze level on large events.
- Understanding/knowledge of accessibility and previous experience of working with access customers.
- Good IT skills, including proficiency with Microsoft Office programs and the ability to work with project management tools.
- Enthusiasm for training, mentoring, and support of emerging talent.
Note: When applying, please do not rely solely on AI software for your answers as it may not fully reflect your skills and experience and how they align with this role. We may decide to discount your answer if we believe it is solely generated by AI.
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London