MERKUR Casino UK
Venue Manager - Ballards Lane
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Venue Manager - Ballards Lane
Salary: £40,060.80 per annum - Plus Bonus opportunities
Hours per week: 45
About MERKUR Slots
At MERKUR Slots, we are passionate about our customers and love giving them a warm welcome. Providing great service keeps them coming back time after time. Our colleagues are the heart of our venues, and we invest in training and support to help you excel.
We are looking for enthusiastic individuals who thrive on challenges and want to learn. If you have experience in leadership within a similar industry, retail, or hospitality, we would love to hear from you.
Who Are Merkur?
MERKUR Casino UK Ltd is part of the MERKUR Group, one of Europe’s leading gaming and entertainment companies. The group operates internationally, including the UK, Spain, the Netherlands, Czech Republic, and Serbia.
MERKUR Casino UK Ltd operates numerous venues throughout the UK, including over 230 adult gaming centres, high street bingo venues, and several casinos under the MERKUR Casino brand.
About You
- Maximize sales through marketing and promotional activities
- Ensure high standards of presentation and customer service
- Ability to work to budgeted targets
- Management experience within retail, hospitality, or the gambling sector is desired
- Experience with management reporting and administration
- Experienced managing a team
- Experience with creating staff rotas
- Excellent communication and organizational skills
- Ability to be flexible and adaptable
- Understanding of budgeting as well as Profit and Loss reports
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
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Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties
- Overall responsibility for the performance and profitability of a licensed gaming centre
- Champion company standards and best practice within venue
- Ensure marketing, promotional activities, and events are delivered correctly
- Maintain physical and personal security
- Control cash/assets and minimize loss risk
- Excellent customer service at all times
- Operate in accordance with LCCP
- Development of your team and training in line with launches and company policy
- Ensure staff are managed properly and any instances of poor performance or misconduct are dealt with
- Recruitment and training of new team members for your venue
- Market and competitor awareness
- Ensure venue cash collections are carried out in accordance with Company procedures
- Monitor and analyze machine income levels
- Achieve KPIs and audits; this includes international, compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner
- Ensure administration tasks are completed at the correct time and to the required standard
- Actively manage and promote safeguarding and social responsibility measures
- Respond positively, promptly, and appropriately to all customer feedback / enquiries
- Maintain a high standard of personal presentation and ensure all employees adhere to the brand dress code
- Actively discourage harassment, bullying, victimisation, or discrimination of any kind against employees, management, or customers on the grounds of race, sex, disability, age, sexual orientation, religion, or belief
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Apply today and our recruitment team will be in touch!
Note: MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
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