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💼 We're Hiring: Senior Venue Manager — Crowd Management Lead
đź“Ť Excel London
Excel London is a world-class venue in the heart of London’s Royal Docks, hosting over 400 events and welcoming 4 million visitors annually.
We’re looking for a Senior Venue Manager — Crowd Management Lead to lead crowd management planning and delivery across the venue, ensuring safe movement, effective capacity management, and strong operational coordination.
What You’ll Do:
- Lead crowd management, including event-specific strategies, crowd-control measures, and stewarding/crowd-safety standards
- Support operational delivery, including daily venue operations, service standards, and crowd flow monitoring
- Contribute to planning and risk, including the crowd-risk component of the Event Risk Profiling Assessment process
- Act as Crowd Management Lead within the Venue Operations Centre, supporting coordinated decision-making
- Fulfil VDM/Silver responsibilities on rotation, leading tactical venue operations and incident/crisis response
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What You’ll Bring:
- Experience in crowd safety, security operations, or major events
- Strong applied understanding of crowd science and crowd dynamics principles
- Experience working in multi-agency environments
- Relevant crowd-safety qualifications, such as Level 5 Crowd Safety Management, or demonstrated competence in a comparable role
- Strong situational awareness, risk assessment, and operational decision-making under pressure
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Join Excel London and play a key role in supporting the safe and successful delivery of world-class events.
Working pattern:
This is a mostly venue-based role, with in-person collaboration at Excel London required for at least four days per week. We’re committed to supporting reasonable adjustments throughout the recruitment process and, where possible, in the role.
Right to work:
Please note that we’re unable to provide visa sponsorship for this position, so applicants must already have the right to work in the UK.
đź“© Interested? Apply now!
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