City Gaming Limited
Venue Manager
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Company Description
City Gaming Limited is the UK’s fastest-growing operator of high street slots clubs, trading as Game Nation. With over 40 venues across London, the South East, and the South Coast, the company focuses on delivering a high-quality gaming experience. Guests enjoy the latest machines, popular games, attractive promotions, and attentive customer service, including complimentary refreshments. City Gaming Limited continues to expand and regularly shares updates on its company channels, including information about new career opportunities.
Role Description
The Venue Manager is a full-time, on-site role based on the South Coast. This position is responsible for the day-to-day operation of the gaming venue, including:
- Overseeing staff
- Ensuring excellent customer service
- Maintaining a safe, compliant, and welcoming environment
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The Venue Manager will:
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- Manage scheduling
- Supervise cash handling and venue opening/closing procedures
- Monitor machine performance and floor presentation
- Support local marketing initiatives
- Implement in-venue promotions
- Manage budgets
- Report on performance and KPIs
The role includes:
- Coaching and developing team members
- Handling customer feedback
- Liaising with senior management to drive venue growth and profitability
Qualifications
- Strong Communication and Customer Service skills to engage guests and lead team members effectively.
- Venue Management experience, including supervising staff, overseeing daily operations, and ensuring compliance with company policies and relevant regulations.
- Budgeting and basic financial management skills to monitor costs, revenue, and performance targets.
- Event Management skills to plan and deliver in-venue promotions, special events, and local marketing activities.
- Experience in leisure, hospitality, retail, or gaming environments is beneficial, along with knowledge of age-restricted and responsible gambling practices.
- Ability to work flexible hours, including evenings, weekends, and bank holidays, as required by venue operations.
- Proven leadership skills, with experience in coaching, performance management, and team development.
- Basic IT proficiency for using venue systems, reporting tools, and email; previous experience with POS or gaming systems is an advantage.
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