Event Planning & Post-Event Operations

• Maintain a detailed understanding of the upcoming event schedule and proactively plan operational requirements.
• Plan appropriate staffing levels for event preparation, live event requirements and post-event cleaning.
• Ensure sufficient staffing, equipment, materials and resources are available to meet event requirements.
• Provide management presence at key operational periods where required, which may include early mornings, evenings, late nights and weekends.
• Monitor the quality and standard of post-event cleaning and ensure any issues are promptly addressed.
• Report relevant post-event information to the appropriate management team.
• Check in with the client following events to obtain feedback and identify opportunities to improve future service delivery.
• Understand the requirements of different event types and use this knowledge to continually improve planning and resource allocation.
• Review previous events and apply lessons learned to future operations.

Subcontractor Management

• Manage on-site subcontractors and monitor their performance and service standards.
• Ensure subcontractors meet agreed quality, health and safety and operational requirements.
• Maintain appropriate communication with subcontractors and address service issues promptly.
• Identify opportunities to improve subcontractor performance, efficiency and service delivery.
• Assist with the procurement and onboarding of new subcontractors where required.
• Escalate significant subcontractor performance concerns to Nu Group management where appropriate.

Waste Management & Environmental Responsibility

• Oversee waste management operations across the venue.
• Support the development and implementation of improved recycling and environmentally positive initiatives.
• Coordinate compactor and glass exchanges with the relevant client and security teams.
• Maintain regular communication regarding waste requirements and the quantity and location of on-site bins.
• Promote responsible waste management and environmentally sustainable working practices.
• Identify opportunities to reduce waste, improve recycling performance and minimise unnecessary environmental impact.
• Ensure waste operations are appropriately planned around the event schedule.

Stock & Procurement

• Maintain accurate stock control for events and day-to-day operations.
• Monitor usage levels and ensure orders are placed in line with operational requirements.
• Anticipate additional stock and equipment requirements for upcoming events.
• Liaise with the Nu Group office regarding order requests and purchase orders.
• Ensure appropriate cleaning materials, equipment and consumables are available when required.
• Identify opportunities to improve stock management and reduce unnecessary expenditure.
• Ensure equipment and materials are appropriately stored and managed.

Deliveries & Site Logistics

• Communicate directly with the Tobacco Dock security team to coordinate deliveries, collections and exchanges.
• Ensure deliveries and collections are booked in accordance with the venue's loading bay procedures.
• Coordinate resources and equipment to minimise disruption to venue operations.
• Ensure operational teams understand relevant site access and logistical requirements.
• Plan logistical requirements around upcoming events and venue activity.

Systems & Administration

• Develop and maintain proficiency in Nu Group systems.
• Ensure operational information, reports and records are completed accurately and on time.
• Maintain clear communication between the site team, client and Nu Group management.
• Provide accurate information required for monthly KPI reporting and performance reviews.
• Maintain appropriate operational records and ensure relevant information is communicated and escalated where necessary.
• Manage administrative responsibilities alongside day-to-day operational requirements.
• Use Microsoft Word and Excel as required for reporting, planning and administration.

Client Relationship Management

• Build and maintain a strong, positive and professional relationship with the Tobacco Dock client team.
• Act as a trusted day-to-day operational contact for the client.
• Promote a professional image of Nu Group at all times.
• Develop a detailed understanding of the client's expectations and priorities.
• Be proactive in identifying client requirements and resolving issues before they escalate.
• Obtain regular client feedback and use this to drive improvements in service delivery.
• Maintain effective communication regarding operational matters, upcoming events and any potential issues.
• Escalate significant operational or client concerns to Nu Group management where appropriate.
• Identify opportunities to strengthen the client relationship and support the development of additional business.

What We're Looking For

We are looking for someone who can take genuine ownership of the operation and become a trusted point of contact for both Nu Group and the client.

The ideal candidate will have:

• Previous management experience within cleaning, facilities management, venues, hospitality, events or contract management.
• Experience leading and managing teams within a busy operational environment.
• Strong experience in planning, scheduling and resource management.
• The ability to plan staffing and resources around a changing operational and event schedule.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Confidence communicating with clients, employees, subcontractors and senior management.
• A professional and approachable management style.
• The ability to prioritise competing demands and remain calm under pressure.
• Strong attention to detail and a proactive approach to problem-solving.
• A hands-on management style and willingness to take ownership of operational issues.
• Commercial awareness and an understanding of the importance of managing labour, stock and resources effectively.
• Basic to intermediate IT skills, including email and online systems.
• Working knowledge of Microsoft Word and Excel.
• The ability and willingness to learn and use systems including PODIO and Salesforce.
• A good understanding of health and safety, environmental and quality standards.
• Confidence managing employee performance and addressing issues appropriately.
• The flexibility to work according to the requirements of an events-led venue, including weekends, early mornings and late nights when required.