Pets at Home Limited
Veterinary Care Assistant / Receptionist
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Full or Part Time Hours | National Minimum Wage
We're opening a brand-new Vets for Pets practice in Cardiff Ty Glas and are looking for a friendly, enthusiastic Veterinary Care Assistant / Receptionist to join our team from the very beginning.
This is a fantastic opportunity to enjoy a varied role, combining exceptional client care at reception with hands-on support for our clinical team. As one of the first people our clients meet, you'll help create a warm, welcoming experience while also playing an important part in delivering outstanding care to our patients behind the scenes.
If you love working with people and animals, enjoy being part of a busy team, and are keen to develop your skills in veterinary practice, we'd love to hear from you.
About Us
Our new practice is led by experienced veterinary professionals who are passionate about delivering exceptional patient care while creating a workplace where people genuinely enjoy coming to work.
We're building a friendly, supportive team where everyone's contribution matters, ideas are welcomed, and colleagues are encouraged to learn and develop.
About the Role
This is a varied and rewarding position where no two days are the same. You'll split your time between reception duties and supporting the veterinary and nursing team with the day-to-day running of the practice.
Your responsibilities will include:
- Welcoming clients and their pets with a warm, professional approach.
- Answering telephone and email enquiries.
- Booking appointments and managing the practice diary.
- Taking payments and handling client accounts.
- Maintaining accurate client and patient records.
- Preparing consulting rooms and clinical areas.
- Assisting the veterinary surgeons and nurses with the smooth running of consultations and procedures.
- Caring for hospitalised patients, ensuring they are comfortable and their accommodation is clean and well maintained.
- Cleaning, preparing and sterilising equipment.
- Maintaining high standards of cleanliness and infection control throughout the practice.
- Stocking clinical areas and helping to keep the practice organised.
- Supporting the team wherever needed to ensure excellent patient and client care.
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Whether you're looking for full-time or part-time hours, we'd be happy to discuss a working pattern that works for you.
About You
We're looking for someone who:
- Has a genuine passion for animal welfare and customer care.
- Enjoys working with both people and pets.
- Is organised and able to multitask in a busy environment.
- Has excellent communication skills.
- Is confident using computers and learning new systems.
- Is proactive, reliable and willing to help wherever needed.
- Works well as part of a supportive team.
- Has previous customer service, reception or animal care experience (preferred but not essential, as full training will be provided).
Experience working in a veterinary practice or with animals would be an advantage but isn't essential. What matters most is a positive attitude, a willingness to learn and a genuine passion for providing outstanding care.
Why Join Us?
Joining our new practice means becoming part of something exciting from day one. You'll enjoy:
- National Minimum Wage.
- Workplace pension.
- Holiday entitlement.
- Staff discount.
- Full training and ongoing support.
- Opportunities to learn new skills and develop your career within veterinary practice.
- A welcoming, supportive team that values kindness, collaboration and exceptional patient and client care.
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Our Location
Our purpose-built practice is located in Llanishen, Cardiff, with excellent transport links, free on-site parking and a great selection of nearby shops and cafés, including Marks & Spencer, Boots and Homesense.
Just 10–15 minutes from Cardiff city centre and with easy access to the M4, it's an ideal location whether you're travelling from Cardiff or the surrounding areas.
Ready to Join Us?
If you're looking for a rewarding role where you can make a real difference to pets, their owners and your colleagues every day, we'd love to hear from you.
Apply today and become part of our exciting new Cardiff Ty Glas practice, helping us build a welcoming environment where clients feel supported, pets receive outstanding care and colleagues love coming to work.
Location: CF14 5ZB
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
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