IVC
Veterinary Care Assistant/Receptionist (FTC)
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At inspiring vet care, our people are at the heart of everything we do.
As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Our core values
Our core values are what make Mount Road Vets a successful and fun place to work. This is a part-time position working a 6-month fixed-term contract.
- WE CARE - We care for animals and people, keep our promises, treat each other with decency and respect.
- WE DARE - We dare to innovate, encourage entrepreneurial thinking and identify opportunities to succeed in a changing world.
- WE SHARE - We share knowledge, best practice and make decisions based on trust, dialogue, commitment and engagement.
How you'll make a difference
This role is a combination role primarily on Reception, with the addition of VCA duties where applicable to support the needs of the business.
The purpose of the role is to provide exceptional levels of customer service to clients and ensure quality care for their pets. You will be the vital link between the clinical team, the administration and leadership team with strong attention to detail and professionalism.
Previous VCA experience or existing qualification is preferred but not essential. Previous Reception experience is required.
Main duties include:
Reception:
- Answer the phone and communicate with clients and suppliers.
- Monitor and respond to emails professionally and in a timely manner.
- Drive sales by converting enquiries into bookable appointments and procedures.
- Diary management, optimizing patient lists for operational efficiency.
- Be competent with complaints handling procedures.
- Communicate with clients regarding feeding and discharge of inpatients from non-complicated procedures.
- Contribute to making follow on appointments for clients.
- Maintain accurate client and patient records and ensure GDPR is followed, and all practice record keeping is accurate and current.
- Dispense medication to clients and provide advice on home administration of treatment.
- Help to maintain stock levels and ensure effective stock control and rotation, this may include ordering and monitoring of stock requirements.
- To fulfil any relevant in-house training opportunities to enhance your skills inc mandatory training.
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VCA:
- Monitor and recording inpatient’s clinical parameters, including TPR, bodily functions and activity and identifying changes and communicate with the supervising VS and RVN on basic status/change in status of inpatients.
- Ensure the highest standard of nursing care is always delivered to all patients under direction of the VS or RVN (not exceeding professional remit).
- Ensure the patient’s needs are met via provision of environmental enrichment opportunities and meeting individual needs of the animal to reduce distress, pain, fear and frustration.
- Provide psychological support to manage stress and patient anxiety, to include stroking, cuddling, handfeeding, and providing comfort and emotional care to inpatients.
- Provide physical support, including exercising the patient to ensure opportunities for elimination and providing mobility support where required.
- Provide individual feeding support.
- Appropriately move and restrain animals for treatment and procedures.
- Support the clinical team and client with end-of-life care and support.
This is part-time working 34 hours over 4 days a week (Monday to Friday) on a rota basis. Will have 1 day off in the week as well as weekends off.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
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How we'll support you
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values-led culture focused on care, community, and continuous improvement.
What we offer our team
- 6.6 weeks' annual leave FTE
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts/cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Salary
£0 - £22,471 a year
Up to £22,471 per annum
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