Ronda.Vet
Veterinary Client Growth Manager
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Remote, UK based, with monthly travel to London and veterinary conferences
Full time
£32,000 basic salary plus a performance related bonus of up to £8,000 per year
OTE up to £40,000
About the role
We are looking for a commercially minded, highly proactive and organised professional to help drive the next stage of growth across two complementary veterinary businesses.
The role will primarily support Ronda, a growing veterinary locum marketplace and workforce platform, while also contributing to new client acquisition for Precise VetPro, a provider of specialist mobile veterinary services.
This is not an administrative or reactive customer service role.
We are looking for someone who can take ownership of commercial objectives, identify opportunities, decide the appropriate next steps and execute them without requiring constant direction.
Your central mission will be to help veterinary practices and professionals become active, engaged and recurring clients and platform users.
Key responsibilities
Ronda
Working alongside our Practice Relationship Manager and founders, you will contribute to practice growth, platform engagement and marketplace performance.
Your responsibilities will include:
- Acquiring and developing relationships with veterinary practices
- Supporting newly registered practices through onboarding and early platform use
- Helping practices progress towards publishing and filling their first shifts
- Increasing repeat usage, engagement and retention
- Reactivating dormant practices and locums
- Monitoring practice, locum and shift activity across the platform
- Identifying practices or users requiring follow up, support or re engagement
- Monitoring supply and demand across locations and clinical roles
- Supporting shifts receiving insufficient applications
- Engaging suitable locums where additional supply is required
- Maintaining regular contact through calls, emails, newsletters and targeted campaigns
- Promoting relevant platform services and features
- Identifying commercial opportunities, recurring problems and risks
- Supporting initiatives aimed at reducing cancellations and activity moving outside the platform
- Maintaining accurate CRM records, clear next actions and consistent follow up
- Reporting results, insights and proposed actions to the management team
We are not looking for someone who simply reports that a problem exists. We want someone who investigates it, proposes a solution and takes action.
Precise VetPro
You will also support the commercial growth of Precise VetPro by helping us acquire new veterinary practice clients.
Your responsibilities will include:
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- Researching and identifying suitable veterinary practices
- Generating and qualifying new leads
- Conducting personalised outreach by telephone, email and LinkedIn
- Building relationships with practice managers, clinical directors and veterinary leaders
- Booking discovery calls, meetings and clinical education sessions
- Following up consistently after meetings and presentations
- Maintaining contact with practices that do not yet have an immediate case
- Converting interest into first referrals and recurring relationships
- Reactivating previous or inactive clients
- Maintaining a structured and accurate commercial pipeline
Clinical case coordination will remain with the existing team. Your focus within Precise VetPro will be client acquisition and commercial relationship development.
About you
You should have:
- At least two years of demonstrable experience in B2B sales, business development, customer success, account management, recruitment or another commercially focused role
- Evidence of independently generating leads, developing accounts, increasing engagement or improving client retention
- Confidence initiating conversations and approaching new clients
- Strong written and verbal communication skills
- Confidence speaking with decision makers by telephone and video call
- The ability to build trusted professional relationships
- A persistent but respectful approach to commercial follow up
- Experience managing a CRM and structured sales or client pipeline
- Strong organisational skills and attention to detail
- The ability to analyse activity, recognise patterns and identify commercial opportunities
- The confidence to make sensible decisions without seeking approval for every action
- A genuine sense of responsibility for achieving measurable results
Experience within veterinary services, animal health, healthcare, recruitment, staffing, SaaS or online marketplaces would be advantageous.
Proven commercial capability is more important than having a clinical background.
The type of person we are looking for
You are likely to enjoy this role if you naturally:
- Notice opportunities and take action
- Create your own structured plan from a defined objective
- Follow up consistently without needing reminders
- Enjoy acquiring, developing and retaining client relationships
- Are motivated by measurable commercial outcomes
- Combine initiative with strong organisation
- Bring proposed solutions rather than only presenting problems
- Feel comfortable working in a small, ambitious and growing company
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This role will not suit someone looking for a purely administrative position or someone who prefers to receive a detailed daily list of tasks.
How the commercial team will work
You will work closely with our existing Practice Relationship Manager.
Practice, portfolio or regional ownership will be clearly allocated so that each relationship has one accountable owner and responsibilities are not duplicated.
The detailed allocation will reflect experience, business priorities and geographical opportunity.
What success will look like
Performance will be measured through outcomes including:
- New veterinary practices acquired
- More registered practices becoming active platform users
- Increased publication and successful coverage of shifts
- Higher repeat usage and practice retention
- Successful reactivation of dormant practices and locums
- Improved marketplace activity in areas with supply or demand gaps
- More qualified Precise VetPro leads and meetings
- Conversion of practices into first time and recurring clients
- Accurate CRM management and consistent follow up
- Clear evidence of independent commercial ownership
Working arrangements
This is a remote, UK based position.
Occasional attendance in London and travel to veterinary practices will be required for meetings, training, team sessions and important client activity.
Applicants must have the right to work in the United Kingdom.
Salary
- £32,000 basic salary
- Performance related bonus of up to £8,000 per year
- OTE up to £40,000
The bonus will be linked to clearly defined commercial objectives across acquisition, activation, engagement, retention, marketplace performance and new business development.
How to apply
Please submit your CV together with a brief covering message explaining:
- A commercial opportunity you identified and acted on without being asked
- A measurable result you achieved through client acquisition, account development, engagement or retention
- Why you are interested in helping grow businesses within the veterinary sector
About Ronda and Precise VetPro
Ronda is a rapidly growing veterinary workforce platform connecting veterinary practices directly with locum veterinary professionals.
Precise VetPro provides multidisciplinary mobile veterinary services, helping practices deliver advanced clinical care within their own facilities.
We are entering an important growth stage and are looking for someone who is excited by the opportunity to take genuine ownership and make a visible commercial impact.
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