CVS Group UK
Veterinary Patient Care Assistant
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Are you ready to put pets first? Join our team as our new Veterinary Patient Care Assistant.
At White Oak Veterinary Centre, we make pets a priority every day!
Role Details
Location: Unit 3, Passfield Way Retail Park, Peterlee, SR8 1BF
Contract: Permanent
Hours: 28.5 hours per week
Shift Pattern: Ideally Monday – Wednesday 08.30 – 18.30 with a 30-minute lunch break, but we would be happy to consider alternative shift patterns or days - let us know on your application!
Discover Our Practice
Get a glimpse of what makes us special:
About CVS Vets
Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.
Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.
With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.
It's in our nature – to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.
About The Role
The Patient Care Assistant position is crucial in any veterinary practice. You'll support our skilled RVN's and Vets in providing exceptional care to our animal patients.
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Your Responsibilities Will Include
- Providing nursing care to our patients
- Assisting Vets and Nurses with animal restraint
- Walking, feeding, and cleaning patients
- Preparing emergency and operating facilities
- Performing general cleaning and maintenance
- Running internal lab samples
- Answering emergency calls
- Supporting the reception team when needed, including booking appointments and processing payments
Who We're Looking For
- Skilled in customer service and public interaction
- Resilience and the ability to handle emotional situations with kindness and professionalism
- Strong communication skills paired with genuine empathy
- Experienced in animal welfare, including feeding, cleaning, and handling – this is essential!
- Resilient and capable of handling emotional situations
- Positive and a team player
- Preferably have experience in a veterinary environment
Our Offer To You
We understand that benefits matter. Here are just a few of the perks you'll enjoy:
- Salary aligned with the National Minimum Wage (£12.71 per hour for those aged over 21 years and £10.85 per hour for those aged between 18-20 years)
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
For a full list of what we offer, click here: CVS Vets
CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.
We're committed to building a workforce that reflects the diverse communities we serve.
Ready to join us? Click the 'Apply Now' button below.
Please note: We can only accept and progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria. Applications received requiring visa sponsorship will not be progressed.
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