Pets at Home Limited
Veterinary Receptionist
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Receptionist (Braintree Vets for Pets)
If you enjoy providing great service and working in a team, Braintree Vets for Pets have an exciting opportunity for you!
What your typical day will look like
- Your focus is to provide exceptional service to our clients and the best care possible to their pets, acting as a key link between clients and the clinical team.
- Building strong relationships with clients, their pets, and the practice team is critical to your success.
- Ensuring absolute client satisfaction—every visit should leave clients with confidence in our service and anticipation for future visits.
- Greeting each client with support, guidance, and expertise while managing payments and future bookings confidently.
- Coordinating the smooth running of day-to-day routines using our online booking system—Computer literacy is essential.
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This role is a full-time position (40 hours per week), with weekend shifts on a rota basis.
Personality & Attributes
- The friendly, welcoming face of the practice for both clients and pets.
- Able to provide tailored guidance by staying fully informed about practice services and additional offerings.
- Calm, attentive, and client-focused, even in challenging situations.
- Enthusiastic, proactive, and passionate about service and animal care.
- Resilient and adaptable—able to comfort clients in tough situations or share in the joy of small moments (like a puppy’s first visit).
- Has an infectious personality, contributing to a warm, friendly practice culture.
Preferred: Previous experience in receptionist roles or veterinary settings.
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In short—you thrive in a busy environment, love helping people and pets, and always strive to make a difference.
Benefits
- 20% discount at The Vet Group, Pets at Home, and The Groom Room
- Access to discounts and cashback opportunities
- In-house career development opportunities
- Contributory pension plan
- Competitive holiday allowance
Location
CM77 8YJ
We believe in the power of pets to inspire us and foster inclusivity, respecting and celebrating difference. We actively encourage diversity and work to remove barriers within our communities.
Our mission: To create a better future for Pets, our Planet, and People.
If you share our values, we’d love to hear from you—even if your experience doesn’t match exactly. The right culture and attitude matter most!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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