IVC
Veterinary Receptionist (FTC)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
At inspiring vet care, our people are at the heart of everything we do.
As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Donnington Grove Veterinary Group
Donnington Grove Veterinary Group is a thriving small animal practice with three branch surgeries and an RCVS Tier 3 hospital based in Newbury, Berkshire. Newbury is a vibrant market town with excellent amenities, direct rail links to London Paddington in under an hour, and easy access to the beautiful countryside of the North Wessex Downs.
Our team is passionate about delivering outstanding care to patients and exceptional service to clients. As a Veterinary Receptionist, you’ll play a key role in creating a positive experience for every client and pet visiting the practice.
How You’ll Make a Difference
As a Veterinary Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
General Responsibilities
- Liaise with clients and clinical teams to deliver a high standard of customer care
- Meet and greet clients and their pets
- Book appointments and manage clinician diaries
- Manage telephone and email enquiries
- Take payments for services and products
- Manage cash handling and end-of-day banking processes
- Maintain a clean, safe and welcoming environment for clients and pets
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Our reception team is focused on delivering exceptional customer service and ensuring every client has the best possible experience when visiting the practice.
Working Pattern
This is a part-time role working 28 hours per week.
- Monday: 7.30am–1.30pm (6 hours)
- Tuesday: 8.00am–2.00pm (6 hours)
- Wednesday: 7.30am–1.30pm (6 hours)
- Thursday: 1.30pm–7.30pm (6 hours)
- Saturday 8am to 12pm
- 1 in 10 Sunday 9am to 12pm paid in TOIL
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
- Confidence using IT systems and managing administrative tasks
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks’ annual leave FTE
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
£0 - £0 a year
Up to £18,564 per annum
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location