At inspiring vet care, our people are at the heart of everything we do.

As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Nithsdale Vets on a full-time permanent basis.

We are a two-site small animal practice based in Thornhill and Dumfries, both equipped to a high standard to support excellent clinical care. With a wide and varied caseload, you’ll have the opportunity to develop your skills across a broad spectrum of medical and surgical cases.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Monday to Friday 0830-1800 with a share of Saturday working 0900-1400

Key Responsibilities

• Check/update vaccine/contact details upon each visit or during each phone call.
• Where appropriate record any other information on the Practice system to support the Vets during consultation process.
• Ensure invoices are correct and any adjustments have been added.
• Secure follow up appointments to close a treatment plan fully wherever possible.
• Actively promote any promotional schemes.
• Keep the reception area clean and tidy at all times, especially ready for the next working day.
• Adhere to all practice/reception policies/procedures to ensure an excellent level of customer service to our clients at all times.
• Be responsible for own Personal Development by attending internal/external courses and personal study to develop skills.
• Under the Health & Safety at Work Act 1974, it is the duty of every employee to take reasonable care of themselves and others at work. This also includes taking care of equipment and reporting immediately any items not working.
• Carry out stock orders when required and assist with the biannual stock take.
• Booking, cancelling and changing appointments.
• Receiving cash/card payments.
• Handle insurance claims and instalment queries.
• Deal with cash exchanges and end of day banking procedures.
• Attend team meetings as and when requested.
• Dispense medications/prescriptions.
• Keep client/patient records up to date.
• Check clinic emails and process appropriately.
• Liaise with charities regarding collection boxes.
• Ensure all daily paperwork completed (lab reports, consent forms, vaccination paperwork etc.).
• Client information and all counter sale products are well stocked and clean.
• Maintain stock levels on a daily basis (food or special orders for the surgery or clients).
• Keep puppy/new client packs made up and in stock
• Ensure change available in till for next working day.
• Assist with client invoices and statements
• Deal with and organise incoming and outgoing post.
• Ensure all messages are recorded legibly and in full, including pet and client's name, address, contact number and problem, and passed on to the relevant person
• Fill out consent forms ready for next day surgeries.
• Send out correct booster/wormer and flea reminders.
• Fill out paperwork for Pet Healthcare Plan/4-week free insurance
• Any other duties requested by the Practice Manager, Associate Vets and Support Staff.