DNA Vetcare Ltd
Veterinary Receptionist Job, Streatham Hill, South-West London - Up to £30k
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Role
Veterinary Receptionist
Streatham Hill Veterinary Surgery
📍 Streatham Hill, SW London | 🕒 Full Time | 1 in 4 Weekends | Up to £30k
Do you light up at the thought of a wagging tail in reception, and take real pride in making a worried pet owner feel instantly at ease? At DNA Vetcare, we believe that exceptional care starts the moment someone walks through the door - and we're looking for a very special person to be part of that experience at our multi-award-winning, high-end 24-hour hospital in Streatham Hill (day shifts only).
This isn't a job for 'just a receptionist'. We're looking for a genuine customer service enthusiast - someone who is as passionate about people as they are besotted with animals, who wants every client to feel like theirs is the most important pet in the world, and who wants to bring our values of Caring, Professional and Service to life every single day.
About The Role
You'll be the warm, familiar face and voice of the practice - often the very first, and most reassuring, part of a client's visit. Whether it's a nervous new puppy owner, someone losing their best friend, or a regular popping in for medication, your ability to build trust and make people feel genuinely looked after is what sets us apart.
Your Day Might Include:
- Giving every client and their pet a five-star, heartfelt welcome
- Running a busy reception desk with warmth, composure and professionalism
- Booking and managing appointments using RX Works
- Supporting clients with queries, appointments and medication collections
- Answering emails and enquiries, and keeping on top of our Facebook messages
- Creating engaging content for our social media channels
- Handling payments and finance applications with accuracy and sensitivity
- Processing and logging insurance claims
- Talking clients through our healthcare plans with genuine care and confidence
- Working closely with our Vets and Nursing team for a seamless client journey
- Keeping on top of admin, including scanning records and correspondence
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
You're confident, warm and a natural relationship-builder. You understand that behind every appointment is a worried pet parent, and you know just how much empathy and reassurance can mean.
You'll bring:
- Proven experience in a demanding, client-facing role (veterinary or hospitality experience a real plus)
- A natural gift for conversation that puts people instantly at ease
- A calm, caring and impeccably professional phone manner
- A genuine 'nothing is too much trouble' attitude and a love of going above and beyond
- Excellent organisation and the ability to stay composed in a fast-paced environment
- A true, unmistakable love of animals — you're pet-obsessed, through and through
- A smart, polished presentation that reflects the standards of a premium private practice
Working Pattern
- Monday - Friday
- Shifts between 7:30am – 8:00pm (day shifts only)
- 1 in 4 weekends on a rota basis
- Share of bank holidays
- Must live within 45 minutes of Streatham Hill, SW London
What We Offer
- A warm, supportive and genuinely professional team
- The chance to work in a respected, high-quality private practice
- Clear career progression pathways
- Achievement-based milestones and rewards — the more you grow and contribute, the more you're recognised
- The opportunity to make a real difference to clients and their pets, every single day
If you're passionate about people, pets and delivering a truly first-class experience, we would love to hear from you.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About You
About Us
Are You Ready to Be Part of Something Extraordinary?
At DNA Vetcare, we don’t just offer jobs—we offer careers with heart, purpose, and endless possibilities. As an independent, award-winning veterinary group, we are redefining pet care across the UK. Our ethos is simple yet powerful: Caring, Professional, Service.
Our mission? To provide the highest standards of veterinary care while nurturing and empowering our teams. Whether your passion lies in clinical excellence, leadership, or personal growth, we create opportunities tailored to your ambitions.
We are expanding our exceptional team—and we’re looking for the best. If you thrive in a dynamic, well-equipped, and incredibly supportive environment, where no two days are the same and the caseload is as diverse as your interests, then this is the place for you. Whether your expertise lies in soft tissue surgery, orthopaedics, internal medicine, ultrasound, ophthalmology, critical care, dermatology, exotics, or customer service, we actively encourage further qualifications and provide the challenging caseloads to support your growth.
Founded in 2006, our surgeries remain proudly independent, and are still led by our two founders who are experienced and passionate veterinary surgeons with years of hands-on expertise. We understand what it takes to create a fulfilling, rewarding, and inspiring career in veterinary medicine.
If you are passionate about pets and progression, your journey starts here. Take the next step and join a team that truly invests in you.
Apply
- Share Vacancy on Facebook
- Share Vacancy on X
- Share Vacancy on LinkedIn
- Share Vacancy on WhatsApp
- Send Vacancy to a friend
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location