At inspiring vet care, our people are at the heart of everything we do.

As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at South Lincs Vets on a full-time permanent basis.

Nestled between Spalding and Boston in the picturesque Lincolnshire countryside, our location provides a peaceful backdrop for your career. As an RCVS-accredited hospital, we take pride in being fully equipped, offering all the resources you need to thrive.

South Lincs Vet Group consists of the main hospital and 4 branch locations. Our team is strong and dedicated, with 17 vets, including certificate holders in Orthopaedics, Soft Tissue Surgery, ECC, and Medicine. Supporting them is a fantastic team of 50+ RVNs, SVNs, VCAs, ACAs, reception, and admin staff, all working seamlessly together to deliver outstanding care.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

You will be working 42.5 hours per week.

1:4 Saturdays.

Mixture of 8am-10am starts.

Key Responsibilities

Your role will involve:

• Representing the surgery as the first point of communication for all clients.
• Offering the highest levels of customer service; always listening to client’s needs, acting with urgency and always following up on outstanding queries for clients.
• Keeping patients at the centre of everything we do. Greeting where suitable and checking in with owners on arrival regarding their pets care.
• Dealing with a range of situations with clients offering empathy where needed, advice from vets, guidance with care plans and taking payments for both large procedures and appointments.
• Passing varied information over to clients from the veterinary team regarding medication, prescriptions, appointments and treatments.
• Being able to handle conversations around financial situations with ease and confidence.
• Answering the phone with consistent attention to detail and customer service, taking care to listen particularly when relaying crucial information to the vet team.
• Inputting a variety of information into our database/systems such as appointment details, animal weights and prescription requests.
• Cash handling on a daily basis as well as taking card payments throughout the day.
• Supporting with insurance claims including giving clients information regarding their insurance claim where necessary.
• End of day cashing up and banking.
• Ensuring the reception environment is kept clean, professional and inviting.