Dweet
VIC Sales Advisor (Luxury)
London
Posted about 17 hours ago
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VIC Ambassador
As VIC Ambassador, you showcase the collections and assist clients, particularly VIP & VICs, to provide them with a luxury, personalized experience in our Harrods location.
Your Missions
- Sales & Client Relations
- Greet and advise clients in-store
- Present the products and the brand’s universe
- Identify clients’ needs and suggest suitable products
- Drive sales (upselling, cross-selling, special orders, product exchanges, etc.)
- Build clients loyalty and expand the client database
- Ensure a premium and immersive client experience within the Balmain universe
- Serve as the point of contact for client relations and sales within the store
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- VIC Management
- Serve as the primary point of contact for VIC clients
- Develop and retain the VIC base
- Help organize exclusive events and experiences (dinners, collection launches, private appointments, in-store events, etc.)
- Track and report on completed initiatives
- Coordinate invitations, gifts, and personalized gestures
- Collaborate with the Client Development & Trade Marketing teams to maintain exceptional relationships with VIC clients
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Requirements
- Commercial background and 5 to 10 years of experience in the retail and luxury sectors, ideally at Harrods
- Excellent presentation and oral/written communication skills
- Strong product orientation, customer relations and business orientation
- Proactive, team player, enthusiastic, versatile, rigorous and adaptable
- Fluent in English. A second language would be ideal
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