The successful candidate will combine strategic thinking with operational execution, drive transformation change, improve organizational performance, and ensure the business has the processes, technology, and structure required to scale effectively.

This role is suited for a highly experienced leader who thrives in a fast-paced, entrepreneurial, and globally connected environment.

Key Responsibilities

Operational Leadership & Strategy

• Develop and execute the global Operations strategy aligned with company objectives and growth plans.
• Partner with Executive Leadership to improve organizational effectiveness and operational performance.
• Lead operational planning and governance across multiple business functions and regions.
• Create scalable frameworks to support company growth, transformation, and service delivery.

Continuous Improvement

• Lead enterprise-wide continuous improvement initiatives across business functions.
• Identify opportunities to simplify, standardize, and optimize processes.
• Establish operational standards, controls, and governance frameworks.
• Foster a culture of accountability, operational excellence, and data-driven decision making.

Information Technology

• Provide executive oversight of business systems, operational platforms, and process automation initiatives.
• Partner with business leaders to ensure technology supports the needs of the business by having a complete understanding of company-wide process.
• Champion adoption of new technologies and operational best practices to drive transformational change.
• Ensure data integrity, reporting accuracy, and process aligns with the needs of the business and the needs of the departments.

Performance & Reporting

• Establish and monitor key operational metrics and KPIs.
• Develop executive dashboards and reporting frameworks that support strategic decision making.
• Analyze trends and operational performance to identify risks and opportunities.
• Provide regular operational updates to the CEO and Executive Leadership Team.

Governance & Compliance

• Ensure company processes operate within established policies, controls, and regulatory requirements.
• Support business continuity, risk management, and operational resilience initiatives.
• Establish robust governance processes that support sustainable growth and accountability.
• Oversee global compliance relating to operational practices and reporting.

Leadership & Stakeholder Management

• Lead, mentor, and develop operational team members.
• Build strong partnerships across divisions.
• Act as a trusted advisor to leadership on operational strategy and organizational effectiveness.
• Foster a culture of collaboration, innovation, and continuous improvement.

Qualifications & Skills

• 10+ years experience in Business Transformation, Continuous Improvement, or Operational Leadership roles.
• Proven experience leading global operational functions within a complex organization.
• Strong understanding of process improvement methodologies, organizational design, and operational governance.
• Experience leading large-scale transformation and change initiatives.
• Strong systems and technology background, including enterprise platforms, reporting tools, and workflow solutions.
• Demonstrated success building and leading high-performing teams.
• Exceptional analytical, problem-solving, and decision-making skills.
• Strong financial and commercial awareness.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Business, Operations Management, Engineering, or related field.
• Experience in entertainment, live experiences, events, or similarly complex global operating environments is a plus.

Company Benefits

• Competitive Salary
• Company Pension
• 25 days paid holiday excluding Bank Holidays
• Paid parental leave
• Computer (Mac/Windows)
• Company Phone Allowance
• Flexible working (office/remote)
• Employee Assistance and Wellbeing Program
• Childcare Support Policy
• Employer Sponsored Vision Program

Diverse is Who We Are

Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.

Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.