Marriott International
Vice President, EMEA Technology Operations
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Job Number 26115221
Job Category Information Technology
Location Barnard's Inn 86 Fetter Lane, London, London, United Kingdom, EC4A 1EN VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
Job Summary
The Vice President, Information Technology, EMEA is the senior technology business leader accountable for the execution, performance, and compliance of technology across the EMEA Continent. As a key strategic partner to the EMEA Continent Leadership Team, this role ensures technology capabilities, services, and programs are consistently deployed and operated across all brands, supporting continent business objectives and enterprise strategy alignment.
The VP owns strategic and operational leadership of field-based property technology: performance, reliability, security, and compliance across property technology environments. The role leads continent technology resources supporting hotels, interfaces with Global Technology and enterprise stakeholders, represents the continent in global technology governance, and serves as executive sponsor for owner and franchise technology engagement. The role also partners closely with the VP, Global Hotel Onboarding and Deployments, providing oversight of local resources on that team to deliver predictable, high-quality deployments with minimal disruption to hotel operations.
The VP is the primary technology point of contact for EMEA leadership, property teams, owners, and franchisees, representing the continent in global governance forums and sponsoring owner and franchise partner engagement.
Core Responsibilities
Strategic Technology Leadership
- Serve as the primary technology advisor and business partner to the EMEA Continent Leadership Team, ensuring technology strategy and execution support operational priorities, brand standards, guest experience, and financial performance.
- Provide strategic guidance on optimizing existing and emerging property technologies, infrastructure, and support models, leveraging global technology capabilities to drive growth, efficiency, scalability, resilience, and value creation.
- Partner with Global Technology leaders to influence enterprise roadmaps, solution design, and deployment approaches for continent needs.
- Act as single point of contact on technology-related needs across disciplines and stakeholders: discipline and market leaders, hotel teams, owners, franchise partners.
- Translate business priorities into coordinated technology demand and action plans for the continent, coordinating execution through global capability leaders and continent/property teams.
Property Technology Operations and Execution
- Provide executive oversight of all field-based property technology activity across EMEA, ensuring consistent, high-quality delivery across managed and franchised properties.
- Ensure effective management, support, and operation of property-based technologies in alignment with business requirements, SLAs, and MI technology standards.
- Apply ITIL/ITSM discipline (Incident, Major Incident, Request, Problem, Change) to drive operational excellence at scale.
- Drive continuous improvement of property technology operations to improve stability, adoption, and operational efficiency while minimizing hotel disruption.
- Provide oversight of the local onboarding and deployments team, ensuring new hotels, conversions, renovations, and major technology transformations are delivered with speed, consistency, quality, security, and operational readiness.
- Ensure high performance of on-site and remote support models and operational technology environments.
- Lead the evolution of the support model as part of the IT modernization roadmap, developing new capabilities and upskilling teams.
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Compliance, Risk and Security Leadership
- Lead all aspects of property technology compliance with MI policies, including information security standards, hardware/software standards, and technology risk requirements.
- Partner closely with Global Information Security, Legal, and Audit to ensure adherence to security controls, regulatory obligations, and risk mitigation practices across the continent.
Financial and Vendor Management
- Lead and develop continent technology teams responsible for property operations, performance, and field execution across all brands.
- Lead planning and management of EMEA technology operating budgets, including OpEx and CapEx investments supporting property technology.
- Build and defend business cases for technology investments that improve service quality, reduce risk, and optimize cost efficiency.
- Provide executive sponsorship and oversight for vendor and managed service provider relationships supporting property technology services, with direct accountability for vendor performance and value realization.
- Drive sourcing strategies that balance global consistency with EMEA-specific effectiveness.
Owner and Franchise Engagement
- Function as the primary technology interface for franchisees and ownership groups. Serve as executive leader and sponsor of the Owner Franchise Technology Council.
- Balance enterprise technology standards with owner and franchise considerations, driving solutions that optimize compliance while supporting owner success.
- Communicate available services, innovations, and technology value propositions. Help commercialize and scale technology services globally.
Global Capability Partnership
- Coordinate with global capability leaders (Service Management, Onboarding, Strategy and Portfolio, Technology Operations) to ensure end-to-end delivery in the continent, escalating to capability owners when delivery gaps exist.
- Hold EMEA teams accountable for service performance, ensuring SLAs and experience meet continent expectations. Identify, escalate, and resolve gaps.
- Act as translator between EMEA business needs and technology capabilities, identifying opportunities and solutions (AI, automation, digital tools) that create stakeholder value.
- Lead through influence, maintaining strong relationships with global capability leaders and alignment across disciplines.
Talent Management
- Continuously improve continent, program, team, and job structures. Ensure clear leadership accountabilities.
- Hire, develop, and retain diverse talent. Anticipate future talent needs.
- Hold leaders accountable for building teams with the right mix of talent and skills. Support direct reports' growth and development plans.
- Facilitate regular communication within the discipline, continent, and broader enterprise.
- Set goals and expectations for direct reports. Hold staff accountable for performance commitments.
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Candidate Profile
Preferred Qualifications
- Education
- Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or equivalent experience required.
- Advanced degree (MBA or Master's in Technology or Business-related field) preferred
Required Qualifications
- 12+ years of progressive leadership experience in technology operations, property/hotel technology, or enterprise service delivery within a large, complex organization.
- Demonstrated experience leading field-based or distributed technology operations at scale, preferably in hospitality, retail, travel, or multi-site environments.
- Experience supporting franchised operating models and owner-facing technology governance.
- Working knowledge of ITIL/ITSM practices (Incident, Major Incident, Request, Problem, Change).
- Proven ability to operate at an executive level, partnering with senior business leaders and influencing across matrixed organizations.
- Strong stakeholder management across business leaders and global technical teams.
- Strong knowledge of property technology platforms, cybersecurity, and large-scale technology transformations.
- Proven ability to drive outcomes without direct control in complex transformation environments.
United Kingdom
At the time of application, applicants must have the legal right to work in the United Kingdom. Unfortunately, this role is not eligible for visa sponsorship or relocation assistance.
WHY JOIN MARRIOTT INTERNATIONAL?
Marriott International has been recognized as one of Fortune’s 100 Best Companies to Work For™ in 2026 by Great Place to Work®. This is a reflection of our people-first culture, commitment to wellbeing, and collaborative workplace. This accolade joins a growing list of regional honors, reinforcing our dedication to creating an exceptional environment where associates thrive.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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