Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Reporting to the President, Chief Hospital Executive, the Vice President, Operations is accountable for collaborating with other senior executives in developing and executing the strategic plan of the Medical Center. An integral member of the site Executive Team, this position is accountable for defining, planning, implementing, evaluating and advancing through innovation and research, the professional standards and care delivery systems as they directly relate to the operations for the Medical Center. In addition, the Vice President is responsible for tailoring and implementing network-level strategy for the medical center. The Vice President oversees programmatic growth, development and performance in all areas of outlined responsibilities at the Medical Center and as assigned. Functions as the coordinator of all administrative operations and fiscal responsibilities providing solutions, leadership and administration of staff, etc., and assuring the Departments are kept in compliance with all regulatory and facility requirements. Responsible for achieving high patient, physician and employee satisfaction. Enhances quality through strong performance improvement programs. Maintains current knowledge of the hospital departments under direction, trends in healthcare and standards of care. Provides an optimum environment for health enhancement and staff development within areas of oversight. Ensures leaders and team members have the skills and training to perform within acceptable guidelines and expectations. Utilizes an interdisciplinary, collaborative approach to enhance quality, efficiency, access and financial growth of each department assigned in alignment with the medical center and departmental organizational goals.

Responsibilities

A day in the life of a Vice President, Operations at Hackensack Meridian Health includes:

• Directs and participates in the development and implementation of the Medical Center's strategic plan, performance improvement program, Human Resources program, and annual operating budget, plans, goals and objectives.
• Interprets, communicates and assures the implementation of the organization's mission, vision and values.
• Responsible for planning and directing the organization's programs and facilities in accordance with federal, state and local standards, guidelines and regulations.
• Ensures that Hackensack Meridian Health established standards for all areas of outlined responsibilities and as assigned are followed, in compliance and meets the highest standards for safety and high reliability.
• Develops and directs new programs, operations and services for all areas of outlined responsibilities and as assigned. Works closely with all nursing functions of the organization to ensure continuity of programming and services.
• Coordinates and directs the development and implementation of annual operating and capital budgets related to areas of responsibility.
• Recruits, hires and supervises competent division, community and department leadership.
• Disciplines, councils, and settles grievances and both recommend and participate in hire/discharge/transfer of personnel.
• Acts as a role model for all standards and expectations of leaders at Hackensack Meridian Health.
• Strategizes opportunities for business growth and development in all areas of outlined responsibilities and as assigned. Identifies trends in the market for new services. Develops business models, policies, and procedures, along with capital investments to implement business improvements.
• Collaborates with Physicians/Providers, nursing and other members of the healthcare team to ensure excellence in patient care in all areas of outlined responsibilities and as assigned. Develops a rapport and mutual respect with the patient/caregiver and team members to foster an optimum environment.
• Establishes effective working relationships with key constituents, including community, employed and independent physicians, team members, and board members through open collaboration and consistent communication. Creates a greater sense of systemness throughout the hospital.
• Works closely with department leadership to ensure appropriate activities of each department assigned are being delivered to patients within the established standards of care. Ensure patient care is provided in a safe and caring environment while also providing an ideal patient experience.
• Exhibits leadership and fosters commitment to continuous quality improvement whereby decision-making is driven by data and patient/guest relationships. Works with hospital and organizational leadership and team members to foster high reliability thinking with sensitivity to operations, a preoccupation with failure, deference to expertise, resilience, and a reluctance to simplify the complexity of the system.
• Develops and fosters effective collaboration between clinical departments, matrixed service lines, network business lines and services, employed and independent physicians, and other affiliated services both within and outside the hospital to ensure a wholly integrated approach to providing services, and fulfilling the hospital's strategic initiatives.
• Monitors relevant key financial indicators and performance metrics, modifying business activities where needed in response to changing financial situations.
• Oversees the effective allocation of capital and human resources, determination and control of appropriate staffing mix and levels, and management of productivity within departments. Seeks out fiscal efficiencies wherever possible.
• Provides direct administrative oversight of the vendor contracts and third party relationships, as assigned (i.e., hospitality, laboratory services).
• Mentors leaders in effectively dealing with scheduling problems, assists the management team in developing and applying leadership skills.
• Oversees the effective allocation of expense resources within all areas of outlined responsibilities and as assigned.
• Develops a cohesive leadership team that will successfully build a record of accomplishment, openness, mutual support, and overall operational and financial excellence.
• Promotes teamwork and professional growth in departments, encouraging creativity, accountability, and optimization of all available skills to achieve the highest level of quality, productivity and efficiency.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.