Vice President, Production Services Application Support

This role is located in Manchester.

In this role, you’ll make an impact in the following ways:

• Ensure the stability, resiliency, and availability of critical Digital Assets production platforms by proactively monitoring system health, identifying risks, and driving operational excellence.
• Act as a senior technical partner to Engineering, Infrastructure, Security, and Product teams to improve platform reliability and operational readiness.
• Lead technical coordination during major incidents, helping drive rapid diagnosis, recovery, stakeholder communication, and root cause remediation.
• Drive continuous improvement initiatives focused on automation, observability, service reliability, operational efficiency, and reduction of manual processes.
• Evaluate production risks associated with application releases, infrastructure changes, and platform enhancements to ensure safe and controlled implementation.
• Analyze recurring incidents and operational trends to identify opportunities for resiliency improvements and long-term risk reduction.
• Support disaster recovery, business continuity, capacity planning, and platform resiliency initiatives across Digital Assets services.
• Contribute to the development of operational standards, runbooks, monitoring strategies, and best practices that strengthen the overall Production Services discipline.
• Partner with global support teams to provide seamless 24x7 operational coverage for business-critical services and client-facing platforms.

To be successful in this role, we're seeking the following:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Significant experience supporting complex, large-scale production environments within financial services or other highly regulated industries.
• Strong experience in incident, problem, change, and production support management, with the ability to troubleshoot and resolve complex technical issues under pressure.
• Deep understanding of enterprise application architecture, distributed systems, cloud technologies, middleware, databases, and infrastructure components.
• Experience with monitoring, observability, automation, and operational tooling used to support highly available production platforms.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement sustainable solutions.
• Ability to assess operational risk, challenge assumptions, and make sound decisions in high-pressure situations.
• Excellent verbal and written communication skills, with the ability to communicate effectively with technical teams, business partners, and senior stakeholders.
• Demonstrated ability to work independently while collaborating across multiple technology and business teams.
• Strong focus on operational excellence, client outcomes, continuous improvement, and disciplined risk management.