KEY TASKS

Role & Responsibilities:

• Oversees client budgets, delivery, and standardization, tracking, and reporting; responsible for building sea financial reports to present to executives and the sea department
• Strategic planning, organizes workload, road map, blueprint for ongoing project management, directly managing Director/Account Leads, to ensure success
• Oversees global policies & procedures for Sea Production department, in partnership with VP, Sea Production (US)
• Ensures department leaders execute effective onboarding & training for full-time and Seasonals/Freelancers, as needed
• Identifies and implements efficiencies in process, with particular focus on systems and platforms (i.e. Wrike, AirTable, Box, etc)
• Positively impacts long-term department growth by connecting with potential clients through innovative outreach, attending vendor trade shows, and connecting via trade associations
• Effectively works in short timelines to create necessary reporting on projects for leadership team
• Partners with VP, Sea Production (US) to oversee Sea changeover schedule and staff tracking
• Positively impacts overall morale and develops the team into effective, accountable professionals
• Continually manages workload distribution within their team resulting in excellent project execution and equitable workloads across the team
• Involved in Sea new build to assess feasibility of remounts and know what is needed
• Initially creates Sea new build budgets in collaboration with Executive Creative team and other internal stakeholders
• Client contracting and invoicing
• Division distribution based on project scope
• Travel to all projects as necessary
• Oversight of creative/operational output
• Client relations
• Escalated resource for projects and daily operation, directly manages Director/Account Leads; empowered to serve as final decision on sensitive client needs
• Day-to-day management of Studio Operations in Milton Keynes
• Day-to-day management of Wardrobe Operations for assigned clients, working with internal and external resources to uphold quality and identify efficiencies, resulting in improved margins and quality delivery
• Day-to-day management of Technical Operations for assigned clients, encompassing onboard operations, technical maintenance, and capital projects.

Qualifications & Skills:

• Degree - Degree in Theatrical Production or related field OR 5+ years of comparable executive experience in the cruise entertainment industry
• Experience - 5+ years of relevant experience in project management, production management, operations management, systems & integration, or a combination is required
• Leader of People – Strong leadership ability, managing large and diverse teams effectively with a proven track record for success
• Organisational Excellence – Ability to manage multiple tasks, deadlines, and stakeholders efficiently.
• Attention to Detail – Ensuring compliance with documentation, payments, and scheduling
• Communication & Coordination – Strong interpersonal skills to liaise with performers, crew, agencies, clients, and internal teams
• Problem-Solving Mindset – Quick thinking to resolve travel, payroll, or logistical challenges
• Financial Acumen – Experience with budgets and expense tracking.
• Adaptability – Thrives in a fast-paced, ever-changing cruise environment.
• Financial - Experience managing a global financial portfolio
• Technology - Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with database and project management software preferable.
• Travel - A flexible schedule allowing for approximately 20% international travel
• A valid passport for the duration of employment for all travel-related roles. Proof of vaccination against COVID-19 (or proof of exemption) will be required.

Please Note: Must be able to legally work in the UK.

Company Benefits:

• Competitive Salary
• Company Pension
• 25 days paid holiday excluding Bank Holidays
• Paid parental leave
• Computer (Mac/Windows)
• Company Phone Program
• Flexible working (office/remote)
• Employee Assistance and Wellbeing Programme
• Childcare Support Policy
• Employer Sponsored Vision Programme
• Pet Friendly Office

Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.

DIVERSITY AND INCLUSION STATEMENT:

DIVERSE IS WHO WE ARE

Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it, and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements.

So, bring all of who you are, no questions asked.