Northumbria Police
Victim and Witness Support Navigator
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Salary Band 3, £26,154
Location: Agile, Forth Banks and homeworking
Hours/Contract: 37 Hours, FTC or Internal Secondment Until 31 March 2027
The role
We have an exciting opportunity available to allow you to play a key role in supporting victims and the wider unit through a varied and meaningful administrative role. You’ll help ensure services run efficiently and effectively by managing victim‑related data, supporting case processes, and providing clear advice and information to members of the public. Working closely with colleagues, partner agencies, and stakeholders, you’ll contribute directly to the delivery of a supportive, responsive, and professional service.
What you’ll do
- Receive and proactively manage enquiries via telephone, text, and email, including contact from members of the public, ensuring responses are professional, sensitive, and appropriately routed while managing expectations.
- Input, extract, and manage data across computer systems within required timescales to support the effective flow of information and delivery of victim services.
- Receive, process, and assign information to the appropriate case, ensuring records are accurate, up to date, and actions are completed in a timely manner.
- Maintain section records and performance data using paper‑based and electronic systems, ensuring information is logged accurately and can be retrieved as required to support service objectives.
- Provide a document creation and maintenance service, utilising a full range of word‑processing functions to produce professional documentation and tables.
What you’ll bring
- Excellent communication and influencing skills, enabling effective engagement with members of the public, colleagues, and partner agencies at all levels.
- Confidence using the telephone daily, including de‑escalating situations and providing structured, professional responses.
- Experience of working within a multi‑disciplinary team across a range of functions in a complex environment.
- GCSEs (or equivalent qualification), or relevant demonstrable experience.
- Proven ability in planning and organising, including managing competing priorities, working to tight deadlines, and achieving performance targets.
- Experience of working within a set framework, producing work that meets required standards and criteria.
- Strong problem‑solving skills, with the ability to analyse and respond accurately to complex issues within agreed timescales.
- Ability to work accurately and to deadline, delivering consistent results across varying and competing demands.
- Experience of working effectively as part of a team to meet deadlines, alongside the ability to work autonomously using your own initiative.
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We know it's important for you to feel that you're not only part of a great team, but part of a community
We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Just so you know
- Candidates with priority status will be given precedence for this role over other applicants.
- Our application form will help us understand how your work, education and life experience has prepared you for the role of a {Role Title} with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process
The recruitment process will consist of the initial application form followed by a face to face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
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We are proud members of the Business Disability Forum, working together to improve the lives of disabled employees. As a Disability Confident Leader, we are committed to offering an interview to disabled applicants who meet the essential criteria for the role. In cases of very high application volumes, we may prioritise those who most closely meet the criteria, applying the same fair approach for all candidates.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter). You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a fixed term role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
Please note if you are interested in applying for this secondment opportunity, please discuss this with your Line Manager and gain agreement prior to applying.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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