City of London Police
Victim Support Reviewer
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Post Title: Victim Support Reviewer
Contract type: Permanent
Rank/grade: C
Salary: Starting Salary £32,250 + £7,160 London Weighting
Directorate/department: National Lead Force/Report Fraud Victim Services
Location: Guildhall Yard East
Vetting level required: (find out more here- https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels)
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone has the opportunity to thrive in the work that we do.
Who are we?
As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest borough in London, so does that make our job any less challenging? Absolutely not – because there’s so much going on.
City of London Police play a vital role in keeping the City of London diverse community safe. As a Police Staff Member you will be helping to making the city safer and deliver a valued service for those that live, work and visit the City.
Hybrid working - This Police Staff role adheres to Corporation of London’s hybrid working policy, which requires a 60% office attendance rate. The specifics of this will be discussed locally with your hiring manager if you’re successful for the role.
The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.
The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those who are disabled, have long-term health conditions, and/or are neurodivergent, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.
About The Team
This role is part of a small but effective unit called the Report Fraud Victim Services (RFVS). This has been created with the aim of providing centralised services to victims of fraud involved in cases that are being investigated by the City of London Police.
This role will include advocacy, support, prevention advice and signposting to relevant support agencies where appropriate.
You can find out more about working within National Lead Force here- https://vimeo.com/1124775531/c2ea98aee0?share=copy
About The Role
RFVS provides initial assessment to the victims needs when referred from Report Fraud, and commission a range of services to support identified needs. This will include the accurate recording of all contacts and actions taken with victims referred to RFVS, ensuring that these are documented on management information systems, to ensure that the needs of victims are met in this process, and that the primary objectives of RFVS are achieved in this in that they feel safer following engagement and are less likely to become a repeat victim.
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This role will primarily be to provide continued support to victims of fraud and cybercrime. The role requires the post holder to have the ability to display empathy and appreciation of victim needs, supporting them in coping with the initial trauma and wider implications of being a victim of fraud. The post holder will have the ability and experience to identify additional needs while communicating with victims over the telephone utilising THRIVE+ and National Decision Model (NDM).
Responsibilities
In this role, you will:
- Support a customer focused service by building and maintaining effective relationships with potentially vulnerable victims by telephone.
- Record all contact with victims securely and in confidence, and in accordance with processes in place, adhere to organisational procedures.
- Ensure that the appropriate advice, support and referral are given to victims of fraud and cybercrime.
- Manage the progression of follow up contact on the appropriate databases, to check that the service provided has been delivered appropriately or if there are any new service needs.
- Communicate with external agencies such as Victim Support, Age UK, Samaritans and Trading Standards etc to discuss and progress victim support issues as appropriate.
Requirements
Your application will be scored against the criteria listed below for shortlisting. Please give examples and evidence your ability, knowledge and experience against the points below in your application.
- Previous experience of working with victims of crime on a one-to-one basis in a support role via the telephone or face to face.
- Ability to evaluate information gleaned from victims of crime and assess immediate service needs and appropriate support routes, providing a clear rationale.
- Excellent oral communication skills with the ability to conduct conversations with victims of crime with tact and sensitivity and provide advice to members of the public and colleagues on victim support policies, procedures and processes.
- Proven administrative planning and organisational skills as well as effectively prioritising a changing workload.
- An awareness of fraud offences and terminology.
This vacancy is open only to those who have the right to work in the UK. Due to security vetting requirements for this being MV/SC, applicants must have continuously resided in the UK for the 5 years immediately preceding their application. Unfortunately, we are unable to progress applications that do not meet this requirement.
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If you would like to discuss the role please contact: fiona.scaife@cityoflondon.police.uk
Selection Process
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge align with the points listed above in the ‘Requirements Section.’
The application and interview will be tested under Level 1 of the College of Policing Competency and Values Framework.
Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.
The closing date for applications is 27th September 2026 at 23:59.
Following shortlisting, successful candidates will be invited to attend a competency-based interview, to be held week commencing 12th of October 2026.
We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via hrservices@cityoflondon.police.uk
Benefits
A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us.
The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office based shift patterns. Feel free to speak to us about any flexible working requirements.
The Force Has a Number Of Staff Support Networks That Can Offer You Support And Advice. Applicants Are Very Welcome To Contact The Networks Directly If They Need Any Support Or Ask Any Question Before They Apply. For Further Information On The Networks And Their Contact Details Please Visit
Equity and diversity support networks | City of London Police
LGPS Pension Scheme -Local Government Pension Scheme explained - Which? Access to Blue Light Card scheme -Welcome to Blue Light Card Discounts within the Square Mile specifically for City of London Police employees Free access to our Force Gym (with dedicated time for female colleagues throughout the week), Personal Training Instructors with a range of specialisms, and a large variety of fitness and wellbeing programmes 25 bank holidays, increasing up to 32 days with continuous service Season Ticket Loans
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