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The AI-powered OS for beauty, wellness and self-care
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role Overview
Given our exciting growth plans, we are looking for a talented Videographer to join our global team and support the creation of high-quality video content across our Academy and Product Marketing initiatives.
This is a fantastic opportunity for someone passionate about video production, eager to grow their skills, and ready to collaborate closely with our Product Education team and wider teams.
Reporting into our Head of Product Education, you will be responsible for production of educational and marketing content that showcases the features and benefits of the Fresha platform. This role is ideal for someone who thrives in a fast-paced environment, enjoys being hands-on with video production, and is looking to develop their craft while contributing to impactful, engaging content.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from our dog-friendly office 5 days per week. London office address: The Bower, The Tower, 207 Old St, London EC1V 9NR
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Accountabilities
- End-to-end production: Own the end-to-end production of video content from concept to completion, including setup, filming, editing, and final delivery.
- Creative development: Develop and pitch creative ideas that bring Fresha’s product and business stories to life across Academy lessons and digital platforms.
- Filming & direction: Capture high-quality footage, set up and operate cameras, lighting and audio equipment, and direct presenters or contributors confidently.
- Editing: Edit, refine and finalise video content using industry-standard software.
- Motion Graphics & Animation: Independently create and integrate motion graphics and animations to enhance the storytelling and educational value of videos.
- Content Management: Own the organisation of production files and the video content library, keeping efficient processes in place so assets are easy for the wider team to access.
- Project Management: Manage production schedules and multiple projects at once, delivering on time and to a high standard.
- Cross-team Collaboration: Work closely with the Product Education team, Product Managers, and Marketing to support the creation of content that resonates with our customers.
- Content Consistency: Champion Fresha’s brand identity and ensure content is aligned in tone, style and quality across all video outputs.
This list is not exhaustive and there may be other activities you are required to deliver.
Experience & Qualifications Required
- Experience: At least 2+ years of experience in video production or a related field, preferably in an educational or SaaS environment.
- Technical Skills: Demonstrated proficiency in all aspects of video production, including camera work, lighting setups, audio equipment, and video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, etc.).
- Storytelling & Scripting: Strong storytelling skills with an eye for pacing, visual detail, and the ability to transform complex concepts into clear, engaging educational content.
- Production Expertise: Experience independently planning and delivering video productions, from pre-production through filming and post-production, while maintaining a high standard of quality throughout.
- Independence & Collaboration: Strong communication skills, with the ability to work both independently and collaboratively with different teams to create content that meets the needs of our customers.
- Creative vision: A self-starter with the confidence to articulate and champion your creative vision while adapting to feedback.
- Project Management: Ability to manage multiple tasks and deadlines effectively, working well under pressure.
- Adaptability: Flexible and adaptable, with a solutions-focused approach to overcoming challenges during production.
- Motion graphics & design: Able to independently produce motion graphics and visual design that elevate video storytelling (Adobe After Effects or equivalent).
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At Fresha, we value passion and potential. Even if you don’t meet every listed requirement, if you’re enthusiastic about video production and excited to learn, we encourage you to apply. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview Process
- Screening stage: Video-call with a member from the Talent Team - 20-30 mins
- 1st stage: Video-call with the Hiring Manager (Head of Product Education) - 30 mins
- Final stage: In-person interview with Hiring Manager (Head of Product Education) Task & presentation - 45 mins
We aim to finalise the entire interview process and deliver feedback within 2 weeks.
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
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