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Village Administration Manager
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Location: Bishopstoke Park, Bishopstoke
Job Type: 12-month fixed term contract | 37.5 Hours
Salary: £32,334 per annum
We're looking for an experienced Village Administration Manager to join our retirement village team at Bishopstoke Park.
This is a key leadership role responsible for delivering a high-quality administration service and ensuring an excellent experience for residents, colleagues, and visitors. Working closely with the General Manager and wider management team, you'll help ensure the smooth day-to-day running of the village while maintaining high standards of service, compliance, and resident satisfaction.
What you'll be doing
- Lead and manage the Reception, Administration, and Driving teams, delivering a professional and welcoming service.
- Deputise for the General Manager and undertake Duty Manager responsibilities as required.
- Oversee resident move-ins, inductions, and leasehold administration processes.
- Monitor resident feedback, complaints, and compliments, identifying opportunities to improve services.
- Support resident wellbeing, liaising with families, healthcare professionals, and external agencies where required.
- Assist with budgets, service charge accounts, and financial processes, working closely with Finance colleagues.
- Ensure compliance with GDPR and DBS requirements and relevant legislation.
- Build strong relationships with residents, relatives, and colleagues, helping to create a positive village community.
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What you'll bring
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Your very own career expert that helps elevate your application to the next level.
- Experience working within a housing, leasehold, hospitality, or retirement living environment.
- Previous experience managing teams and administrative functions.
- Strong organizational, financial, and people management skills.
- Excellent communication and relationship-building abilities.
- A proactive, customer-focused approach with a passion and tenacity for delivering exceptional service.
- Ability to balance empathy and compassion with professional boundaries.
- Able to complete an enhanced DBS check.
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