Arena Entertainment
VIP Account Manager (Crypto Casino)
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Company Description
Metawin is a cutting-edge, multinational company specialising in online entertainment, real money gaming, and digital advertising, with a strong emphasis on blockchain technology and artificial intelligence. We work closely with crypto exchanges, and payment providers to deliver innovative solutions to our users. With office locations in Gibraltar, London, and Miami, we are dedicated to creating groundbreaking products that leverage the power of blockchain and AI to shape the future of these industries.
At Metawin, we pride ourselves on being early adopters of the latest technologies and are committed to pushing the boundaries of what is possible in the digital landscape. Our experienced and diverse team constantly strives to stay ahead of the curve, ensuring that our solutions are not only technologically advanced but also tailored to meet the specific needs of crypto exchanges, and payment providers.
Together, we can redefine what's possible and create a more secure and efficient ecosystem for digital transactions. Don't miss this opportunity to be part of our pioneering journey – apply now and help us build the future at Metawin.
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Overview
We are seeking a dynamic, driven individual to join the elite VIP Team within our rapidly growing Web 3 crypto casino division. The VIP A/M will be responsible for managing VIP relations, increasing loyalty and providing exceptional levels of support for our highest value VIP customers.
Key Responsibilities
- Act as the primary point of contact for VIP clients, ensuring exceptional service.
- Build and maintain strong, long-term relationships with high-value clients.
- Identify opportunities for upselling and cross-selling products and services.
- Monitor client activity to proactively address potential churn risks.
- Providing regular and clear updates on the performance of your VIP accounts to key business stakeholders.
- Coordinate with internal teams to ensure VIP clients receive prioritised support and access to exclusive offerings.
- Handle high-stakes or sensitive client issues with professionalism and discretion.
- Provide feedback and ideas for internal processes to ensure a smooth operation of the VIP Team.
- Review and keep up to date with industry trends and best practices in Web3/casino gaming and player engagement, to inform our own VIP strategy.
- Keeping up to date with regulatory requirements and compliance standards to ensure all VIP and loyalty initiatives adhere to legal and ethical guidelines.
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This role will require flexibility on hours to work shift patterns (early/late) and will include some weekends.
Qualifications & Experience
- Proven track record of success in a sales or high level customer support role.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with highly demanding VIP players, as well as colleagues and stakeholders at all levels.
- An ability to work in a fast-paced, high-pressure environment.
- A solid understanding of casino gaming mechanics, player psychology, and monetization strategies.
- Strong analytical skills and proficiency in interpreting player data and engagement metrics to deliver actionable insights.
- Outstanding written English.
Would suit graduates looking for sales/finance opportunities.
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