NextChallenge
VIP Manager
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VIP Manager
Our client is looking for an experienced and customer-focused VIP Manager.
Role Overview
This dynamic VIP Manager role offers you the opportunity to represent the brand at the highest level, manage one-on-one relationships with our VIP player portfolio, and develop data-driven strategies using your analytical thinking skills. This role involves not only individual customer management but also contributing to growth activities focused on targets (KPIs). You will be part of a results-driven and highly motivated team where you can take initiative and make an impact.
Please note: This role operates on a shift-based schedule. Office presence is required for all shifts except night shifts.
Key Responsibilities
- Build long-term relationships with VIP members, increasing brand loyalty and user satisfaction;
- Proactively communicate with members, anticipate their needs, and offer proactive solutions;
- Develop and implement strategies to enhance the brand value;
- Analyse user behaviour to generate insights and prepare action plans accordingly;
- Manage your time efficiently based on your member portfolio and adapt to shift-based working hours;
- Be familiar with team collaboration and manage processes together with other teams.
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Required Skills & Experience
- Fluent Turkish is a must;
- Strong communication and persuasion skills;
- Must have experience in VIP, sales or similar roles;
- Ability to work in a shift-based structure and attend the office for all shifts except night shifts;
- Self-discipline to adapt to a shift-based working structure, including both office-based and remote (night shift) conditions;
- Proactive and result-oriented work habits;
- Proficiency in data analysis tools, especially Core and QuickSight. Able to derive insights from data and develop strategies;
- Ability to maintain high confidentiality and professionalism regarding player data, brand strategies, and company information, adhering to information security principles (a confidentiality agreement will be signed);
- English is considered a plus.
The Company Guarantees You The Following Benefits
- A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
- Competitive compensation and regular career development reviews;
- A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
- Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
- Educational Allowances that give you the opportunity to expand your knowledge and experience;
- You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
- A comprehensive health insurance plan, depending on your current location;
- Referral program with financial rewards for bringing top talent to the company;
- Engaging in team-building activities and corporate parties.
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Interview Process
- HR Interview with the Recruiter;
- Final interview with the team;
- Final decision.
If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!
Job Specifications
Role Occupation
Onsite
Location
London 🇬🇧
Role Direction
Client Support
Seniority Level
Middle
Recruiter
Ani Kirtadze
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location