VIP Operations Team Leader

Deliver a reliable VIP service

• Partner closely with Key Account Managers, who manage the direct relationship with our VIP clients.
• Act as the main operational escalation point for questions, delays and urgent requests relating to VIP consignments.
• Provide clear and realistic updates on item status, operational capacity and expected timelines.
• Balance urgent business requests with existing operational priorities and team capacity.
• Ensure that the operational service delivered by the warehouse meets the standards expected for VIP and high-value items.

Improve processes and maintain high standards

• Identify opportunities to improve productivity, quality and collaboration across the workflow.
• Use performance data and team feedback to recommend practical process improvements.
• Create, maintain and communicate clear Standard Operating Procedures.
• Ensure that team members consistently follow quality, inventory, security and compliance procedures.
• Support the accurate handling and traceability of unique, sensitive and high-value items.
• Monitor the impact of implemented changes and adjust the approach when needed.
• Share regular performance updates and improvement plans with warehouse and business stakeholders.

Who You Are
We are open to candidates from warehouse operations, production environments, e-commerce fulfillment, content operations or other fast-paced operational settings.

You do not need previous experience in luxury fashion, consignment or direct VIP client management. What matters most is your ability to lead people, manage a multi-stage workflow and deliver consistently against operational targets.

What You Will Bring

• At least 3 years of experience in a Team Leader, Supervisor or comparable people-management position.
• Experience managing daily performance in a warehouse, production, fulfilment or similarly operational environment.
• A strong track record of coaching team members, providing feedback and managing underperformance.
• Experience using KPIs to monitor productivity, quality, turnaround time or service levels.
• The ability to organise team coverage, allocate work and respond effectively to changing priorities.
• Experience identifying workflow bottlenecks and implementing practical improvements.
• Confidence working with stakeholders from both operational and business teams.
• Clear and professional communication, particularly when managing urgent requests or escalations.
• Strong attention to detail and a commitment to operational accuracy.
• A pragmatic, hands-on approach and the confidence to make decisions close to the operation.
• Professional fluency in English.

It would be an advantage if you have

• Experience managing a multidisciplinary team or several stages of a production workflow.
• Experience handling unique, sensitive or high-value inventory.
• Experience working with creative production, product content, photography or copywriting teams.
• Familiarity with SOP development, inventory controls or security procedures.
• An interest in fashion, luxury products, resale or the circular economy.

What You Will Do

Team Leadership and Management

• Lead, mentor, and motivate a team of Copywriters, Photographers and a Logistician.
• Conduct regular one-on-one meetings, performance reviews, and training sessions for team members.
• Schedule team coverage to ensure all operational demands and client needs are met efficiently.
• Foster a collaborative and high-performance team culture.

Consignment Operations

• Oversee the end-to-end consignment process, from initial intake and authentication to pricing, photography, and listing.
• Ensure accurate and timely data entry for all consigned inventory.
• Manage communication with Business Team regarding the items in the flow

VIP Client Service

• Act as the primary point of escalation for KAM inquiries and issues.
• Develop and implement service standards that exceed the expectations of high-net-worth and VIP clients.

Process Improvement and Compliance

• Identify opportunities to streamline and improve consignment and VIP service workflows.
• Develop and update Standard Operating Procedures (SOPs) to ensure consistency and compliance.
• Ensure strict adherence to company policies, legal requirements, and security protocols related to high-value goods.
• Prepare and present regular reports on team performance, consignment volume, and VIP service metrics to senior management.

Required Experience

Who you are

• Minimum of 3 years of experience in a leadership or supervisory role, preferably within a warehouse environment
• Proven experience managing high-value inventory and managing internal customer.
• Demonstrated success in process optimization and team development.

Skills And Competencies

• Exceptional leadership and team-building skills.
• Superior written and verbal communication, with an emphasis on professional correspondence and negotiation.
• Strong organizational and problem-solving abilities.
• A keen eye for detail and commitment to accuracy
• Organise and lead regular stakeholder sessions to communicate team output and efficiency insights

What we offer 🎁

• A meaningful job with an impact on the way people consume fashion and promote sustainability
• The opportunity to do career-defining work in a fast-growing French-born scale up
• The possibility to work as part of a globally diverse team with more than 50 nationalities
• Two days to help Project - reinforcing your activist journey and volunteer for an association
• Significant investment in your learning and growth
• Competitive Compensation And Benefits Package
• As full member of our entrepreneurial project, you will be eligible to free shares

Research indicates that people from underrepresented backgrounds—including women, people with disabilities, and other marginalized communities—often hesitate to apply for roles unless they meet every single requirement.

At Vestiaire Collective, we believe that talent comes in many forms, and we're committed to creating an inclusive environment where everyone can thrive. Your unique perspective could be exactly what our team needs, so we encourage you to apply even if you don't tick every box.

Vestiaire Collective is an equal opportunities employer

Beware of Scams
Vestiaire Collective only contacts candidates via official emails ending in @vestiairecollective.com or no-reply@hire.lever.co. We never use WhatsApp, Telegram, or similar apps for job offers, nor will we ever request payments or banking details.

If you receive a suspicious message, please report it to careers@vestiairecollective.com

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace