BCD
VIP Travel Consultant, Media & Entertainment
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VVIP Travel Agent, Media & Entertainment (Remote)
Full time, London, United Kingdom
Please note this will be an on-call 24/7 position.
As a VVIP Travel Agent, Media & Entertainment, you will
- Expertly use BCD Travel tools and systems to fulfil client requests accurately and efficiently.
- Manage travel requests via telephone, mobile phone, email, text messaging, WhatsApp, and other client-preferred communication channels, always delivering exceptional VIP service.
- Search, create, modify, and confirm complex domestic and international travel reservations.
- Act as the primary point of contact for executive-level, VVIP, and Media & Entertainment travellers, providing proactive travel consultation and support.
- Demonstrate a strong understanding of client travel policies and provide compliant, solution-focused recommendations.
- Fulfil all travel requests in accordance with DOT, TSA, passport, visa, and immigration requirements.
- Apply expert knowledge of airline, hotel, rail, chauffeur, and car rental supplier rules and fare regulations.
- Manage schedule changes, disruptions, ticket exchanges, reissues, refunds, and complex itinerary amendments.
- Proactively monitor and track traveller movements and flights, identifying delays, cancellations, schedule changes, and operational disruptions before they impact the traveller.
- Provide immediate assistance and alternative travel solutions during irregular operations to ensure seamless travel experiences.
- Support a 24-hour, 365-day-a-year operation, ensuring continuous service and flight monitoring for VIP and high-profile travellers across multiple time zones.
- Maintain and develop current knowledge of industry developments, airline policies, travel regulations, and supplier updates.
- Upon joining the team, provide coverage for existing VVIP accounts during periods of annual leave, absence, or increased workload, ensuring continuity of service and maintaining the highest standards of client support.
- Being available to work at the London office when required.
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About You
- Proven experience servicing VIP, VVIP, Executive, Media & Entertainment, or celebrity travellers.
- Advanced proficiency in both Sabre and Amadeus GDS systems.
- Fully competent in creating and managing reservations from start to finish, including air, hotel, rail, car rental, private jets, and chauffeur bookings and meet and greet.
- Expert knowledge of ticketing, fare construction, exchanges, reissues, refunds, queues, and Phase 4 quality control processes.
- Able to step in and manage established VVIP accounts with minimal supervision, maintaining service continuity and client confidence from day one.
- Strong understanding of airline fare rules, ticketing requirements, and travel industry procedures.
- Experience proactively tracking flights and managing travel disruptions in a fast-paced, high-touch service environment.
- Excellent verbal and written communication skills in English.
- Strong organizational, problem-solving, and customer service skills, with the ability to remain calm under pressure.
- Flexibility to work within a 24/7/365 service environment, including evenings, weekends, public holidays, and on-call support when required.
About BCD Media & Entertainment
We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice!
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
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About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings, and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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