Travel 11
Virtual Assistant
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Company Description
Travel 11 is a premium visa consultancy based in London, providing expert guidance and strategic support for global visa applications. The company specializes in high-success approvals for Schengen, USA (B1/B2), Canada, Australia, Japan, and other major destinations. Travel 11 works with students, professionals, families, and frequent travelers, offering tailored visa strategies aligned with individual goals, timelines, and risk profiles. The team supports both first-time applicants and complex, previously refused cases with fast-track appointment booking, documentation review, and full application advisory. Focused on credibility, compliance, and clear results, Travel 11 helps clients navigate short-term travel and international relocation with confidence.
Role Description
This is a full-time remote role for a Virtual Assistant at Travel 11. The Virtual Assistant will support daily operational and administrative tasks, including managing calendars, organizing client appointments, and coordinating communication across email, messaging platforms, and calls. The role includes assisting with visa-related documentation, updating client records, and preparing basic reports or summaries for consultants. The Virtual Assistant will help maintain internal workflows, track case progress, and ensure that information is accurate and easily accessible to the team. The individual in this role will collaborate closely with consultants, respond to client queries professionally, and follow established procedures to support smooth service delivery.
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Qualifications
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- Strong administrative and organizational skills, including calendar management, document handling, and task prioritization.
- Proficiency with digital tools such as email platforms, spreadsheets, shared drives, and online communication tools.
- Excellent written and verbal communication skills, with the ability to handle client-facing correspondence clearly and professionally.
- Attention to detail and accuracy in data entry, record keeping, and document review.
- Ability to work independently in a remote setting, manage time effectively, and follow structured processes.
- Customer service or client support experience, ideally within professional services or travel/immigration-related environments.
- Comfort working with sensitive information, maintaining confidentiality, and following compliance guidelines.
- Relevant education or experience in administration, business support, or a similar field; prior experience as a virtual assistant is an advantage.
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