Whittington Health
Virtual Fracture Coordinator
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Virtual Fracture Coordinator - Band 3
An exciting opportunity has arisen for a full time, well organised and enthusiastic individual to join the reception and admin team at the Trauma Orthopaedic department clinic 1b.
The department provides a friendly working environment with supportive and experienced colleagues.
You will be part of a team providing comprehensive, professional and efficient administrative support to enable achievement of local and national targets within Whittington Health.
You must be enthusiastic, flexible, quick to learn, IT literate, used to various office systems including Microsoft word and excel and have excellent communication skills.
Please find the full list of duties and responsibilities in the attached job description.
For further information please contact Amira Ifori - 02072883016
Responsibilities
The VFC Coordinator will be responsible for supporting the effective day-to-day running of the Virtual Fracture Clinic (VFC) service within Trauma & Orthopaedics. This includes coordinating patient pathways, managing referrals, booking appointments, maintaining accurate records, and ensuring all clinic outcomes and correspondence are completed within agreed service timeframes.
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The post holder will work closely with Orthopaedic Consultants, VFC Physiotherapists/Nurses, Outpatient Services, Booking and Scheduling Teams, Radiology, Hand Therapy, and Operational Management teams to ensure patients receive timely and appropriate follow-up care.
The role will involve reviewing and actioning VFC outcomes, processing referrals on ICE, monitoring clinic capacity, coordinating imaging pathways, and responding to patient queries via telephone, email, and digital communication platforms such as Accurx. The post holder will also be responsible for updating departmental spreadsheets and audit data, ensuring information is accurate and up to date at all times.
The post holder will be expected to prioritise urgent actions, escalate pathway delays or capacity concerns where necessary, and provide a high standard of administrative support to ensure the smooth and efficient delivery of the VFC service.
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About Whittington Health
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Contact
For further details / informal visits contact:
- Name: Amira Ifori
- Job title: Operational Manager
- Email address: amira.ifori@nhs.net
- Telephone number: 02072883016
Hours: Mon - Fri from 9am to 5pm
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