How To Apply

Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact Simon Groves, Site Development Officer via email simon.groves@leeds.gov.uk

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job Purpose:

To provide a safe, easily accessible and friendly environment for all users ensuring they enjoy their visit learning about the site, the exhibitions and collection.

Responsibilities:

• To be reasonable, polite and courteous with all users, providing information on the service’s sites, collections and activities, interpreting and demonstrating exhibits as necessary.
• To carry out proactive reception and sales duties (including cash handling).
• To be responsible for carrying out security procedures for the site, collections and shop within agreed guidelines.
• To assist the Learning & Access Officers in the provision of learning activities such as family workshops, school visits and guided tours.
• To ensure the Site is clean, tidy and safe, participating in installing exhibitions, display maintenance as directed by Collections staff and ensuring public information points are appropriately stocked.
• To assist with the preparation and support of conferences, functions and events including evening working.
• To report any changes in the standard environmental conditions (humidity, lighting etc) of public areas to appropriate technical or collections staff.
• To participate in briefing sessions to develop skills and knowledge pertinent to the post.
• To ensure that dress and personal appearance presents the highest standard.
• To always present a positive image of the Service and to assist in the promotion of Leeds Museums & Galleries through promotional and learning activities and events.
• To be aware of and adhere to Leeds City Council Health and Safety Policy being responsible for your own health and safety whilst at work and that of your colleagues and our customers.
• Achieve recognised Health & Safety qualification specific to job need. Carry out risk assessment and implement safe systems of work as required.
• To promote and apply consistently the principles of Leeds City Council Equal Opportunities Policies both with colleagues and members of the public to ensure fair and equal access to services and opportunities.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Essential Requirements:

It is essential that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Skills:

• Good interpersonal and communication skills (written and verbal).
• Ability to work effectively as part of a team or alone without regular supervision.
• Ability to communicate with a wide range of people individually, in groups at all appropriate levels.
• Ability to deal with the public in a polite, friendly & helpful manner even in difficult circumstances.

Knowledge/qualifications:

• Knowledge of the requirements of the Health & Safety and Equalities legislation.

Experience:

• Experience of working in a customer facing role- engaging with the public.
• Experience of cash handling and maintaining accurate financial and statistical records.
• Experience of following security procedures.
• Experience of maintaining direct contact with customers through day-to-day involvement with service delivery and promotion.

Behavioural And Other Characteristics Required

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable Requirements:

It is desirable that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities.

Knowledge/qualifications:

• Knowledge of good practice